Experience

SHARP Business Systems (India) Private Limited

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Area Service Manager

  • Jun 2019 - Present

  1. A competent professional with over 6.3 years of rich and insightful experience in Operations & Customer care, Network & Team Management in the Consumer Electronics service Industry. 2. Currently working as a Area Service Manager in SHARP Business Systems (I) Pvt. Ltd at Chennai. 3. Managing a Network of Service Franchisee’s across Tamil Nadu for Consumer Appliances. 4.Started the career in consumer service in Samsung brand for 4.7 years ago. 1. A competent professional with over 6.3 years of rich and insightful experience in Operations & Customer care, Network & Team Management in the Consumer Electronics service Industry. 2. Currently working as a Area Service Manager in SHARP Business Systems (I) Pvt. Ltd at Chennai. 3. Managing a Network of Service Franchisee’s across Tamil Nadu for Consumer Appliances. 4.Started the career in consumer service in Samsung brand for 4.7 years ago.



Kent RO Systems Ltd.

• India
• Manufacturing
• 700 & Above Employee

• Area Service Manager

  • Mar 2018 - Jun 2019

  1. Managing a network of 14 Service Franchisee’s spread across 8 districts. (Coimbatore, Nilgiris, Tiruppur, Erode, Salem, Namakkal, Dharmapuri, Krishnagiri). 2. Handling Installation and Break-Down call through the above Service Franchisee’s. 3. Meeting the SLA of 24 hours for Installation & Break-down call for both local & Upcountry. 4. Meeting the spare part billing of 15 lakhs through the above Service Franchisee’s. 5. Managing the Service Franchisee network through 2 Service Officers are directly reporting to me. Show less



TVS Electronics

• India
• Information Technology & Services
• 700 & Above Employee

• Centre Manager - Business Operations

  • Aug 2013 - Mar 2018

  1. Worked as a Executive at Chennai FSC Samsung Service Centre from Aug’13 to Oct’15. 2. Worked as a Centre In-Charge in TVS Electronics Ltd for Samsung Service Operations at Pondicherry from Nov’15 to Dec’16. 3. Worked as a Centre Manager in TVS Electronics Ltd for Samsung Service Operations at Calicut from Nov’16 to Mar’18. 4. Managing KPI parameters through the network of 3 Authorized Samsung Service Center’s. 5. Managing 15 lakhs p.m. business through the network of 3 authorized service centre’s direct reporting of 3 centre Heads and their respective staff totaling around 52 staffs including off rolls. 6. To build up effective team and train the manpower for future leadership such as team leader, center heads. Show less