KUMARESAAN SIVA

Information Technology Executive/ Support at MyTOWN Shopping Centre
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Contact Information
us****@****om
(386) 825-5501
Location
Ampang, Selangor, Malaysia, MY
Languages
  • English -
  • Malay -
  • Tamil -
Skills

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Credentials

  • Microsoft Azure Fundamentals
    Microsoft
    Aug, 2021
    - Nov, 2024
  • Apsara Clouder -Cloud Computing Operate and Manage a Cloud Server
    Alibaba Cloud Academy
    Jul, 2020
    - Nov, 2024
  • Certified Ethical Hacker v.9
    EC-Council

Experience

  • MyTOWN Shopping Centre
    • Malaysia
    • Retail
    • 1 - 100 Employee
    • Information Technology Executive/ Support
      • Nov 2020 - Present

      -Support LAN/WAN/Internet network and system infrastructure for the company-Provide day to day support to end user requirements in both hardware & system applications-Maintain and monitor equipment, server performance & system fine tuning-Maintain and manage user accounts on AD & Azure and Exchange Office 365-Support and troubleshoot Yardi system-Perform health check/ daily backup and Administration of all hardware & server application-Project and Vendor management -Support LAN/WAN/Internet network and system infrastructure for the company-Provide day to day support to end user requirements in both hardware & system applications-Maintain and monitor equipment, server performance & system fine tuning-Maintain and manage user accounts on AD & Azure and Exchange Office 365-Support and troubleshoot Yardi system-Perform health check/ daily backup and Administration of all hardware & server application-Project and Vendor management

  • Genting Malaysia Berhad
    • Malaysia
    • Leisure, Travel & Tourism
    • 500 - 600 Employee
    • Information Technology Executive/ Support
      • Dec 2017 - Present

      - Monitor Business Vendor’ infra and analyze production issues to determine root cause and provide fix recommendations to the development team- Work closely with both internal and external customers to gather and fully document business requirements, assess these and develop recommendations to appropriately enhance business processes.- Support applications in production, test (UAT, SIT) onboarding environment- Provide end-to-end support to ensure maximum availability and minimal disruption to business continuity in order to meet all agreed targets, SLA's.- Learning on Robotic Process Automation (RPA), AI and Fore Scout to improve an existing process.- Project: Replacing Network Access Card Server/ E-commerce Website/ Involved in Manage Engine Ticketing System and eSAR POC

  • Genting Berhad
    • Malaysia
    • Investment Management
    • 100 - 200 Employee
    • Service Desk Specialist/ Support
      • Jun 2017 - Dec 2017

      -Analyze and Perform 1st level and 2nd level support / Onsite supports and create FAQ & Tips for users-Troubleshoot and Configuration– PC hardware, Operating System, Mobile Device Management(MDM), Desktop Software and Upgrades, Microsoft Offices and Window 7/810. -Maintain and manage user accounts on Active Directory and Exchange-Create and grant access such as (LAN ID, Email, System (eSAR, Company Portal access, Internet, USB (create, update and deactivate access for users)) -Analyze and Perform 1st level and 2nd level support / Onsite supports and create FAQ & Tips for users-Troubleshoot and Configuration– PC hardware, Operating System, Mobile Device Management(MDM), Desktop Software and Upgrades, Microsoft Offices and Window 7/810. -Maintain and manage user accounts on Active Directory and Exchange-Create and grant access such as (LAN ID, Email, System (eSAR, Company Portal access, Internet, USB (create, update and deactivate access for users))

  • Extol Corporation
    • Security Analyst
      • Jun 2016 - Sep 2016

      Security Analyst (Intern)Jun – August (3 Months)- Perform 1st level and 2nd level security- Provide logs and reports- Handles the task of diagnosing and resolving technical problem in internal resources.- Analyses security incidents as well as liaise with customers on security instructions - Identify and conducts research in areas of information and network security. Security Analyst (Intern)Jun – August (3 Months)- Perform 1st level and 2nd level security- Provide logs and reports- Handles the task of diagnosing and resolving technical problem in internal resources.- Analyses security incidents as well as liaise with customers on security instructions - Identify and conducts research in areas of information and network security.

Education

  • SEGi University
    Bachelor’s Degree, Information Technology
    2013 - 2016
  • SMK SERI AMPANG
    PMR and SPM, SUB SAINS
    2007 - 2011

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