IT Support - Cloud solutions

• Jul 2023 - Present

Information Technology System Administrator IT Support Desktop Support

• Aug 2016 - Jan 2023

• Microsoft 365 • Outlook troubleshooting • Providing day-to-day Technical support and administration to end users, • Support & Troubleshooting all types of Desktop / Laptop related issues • VIP Support • AV support • Active Directory • Implementation of Laptop / Desktop & all the respective application • Networking troubleshooting basic LAN /WAN connectivity and others • Vendor and ISP coordination • Printer & scanner configuration and performing necessary troubleshooting. • Providing Level 2 support to desktop management team and L1 server support for Server • Active Directory Creating and Managing Users, Group, OU’s and administration of disk management • Resolving issues remotely using remote viewer. • YouTube, Instagram, Facebook, SEO, Leads generate. Show less

Information Technology Specialist

• Mar 2020 - Apr 2022

Crowd1 is an established online social community and marketing company registered in Dubai, UAE, that connects people to each other around the world, at the same time as giving them exclusive access to a range of marketable products and services. Crowd1 has been a pioneer of online crowd marketing since 2019 and since then we have seen an exponential expansion of our worldwide community, from zero to almost thirty million people in under three years. We are on every continent but Antarctica, we translate our message into ten languages. We are wholly global, proudly diverse, genuinely inclusive. Like Uber or Airbnb, Crowd1 does not sell or offer products of its own. We market the products and services of other companies and we provide passionate and dedicated digital entrepreneurs access to a platform with a library of unbeatable offerings and a worldwide crowd. Show less

Desktop Support Engineer

• Jan 2014 - Jul 2016

Roles & Responsibilities: • Remote support, Desktop level 2 support through Think Client (TC), chat, AVAYA and mail • Raise ticket to Server Team. • Banking application support I-Connect, Omni flow, and Retail asset. • Customer oriented problem solver with an ability to adapt new situation. • Basic level support like troubleshooting issues, installation and repair of software. • Interacts with service Desk team, Messaging Team, Network operation Center, Information System Team, Citrix Team, Database Team, Voice Team, and other IT Team. • Support MS office, Internet Explorer, Windows OS, Desktop, Laptops, Printer and Citrix Issue, basic LAN /WAN connectivity and others. Show less