Senior Collector

• Nov 2020 - Present

Senior Collector

• Jul 2018 - May 2020

Collection Officer

• Mar 2017 - Jul 2018

Roles & Responsibilities: • Worked for Emirates NBD portfolio, tracing those more than 10 years cases.• Target oriented, achieving targets. • Execute adequate and timely collection and instigate recovery activities in order to minimize risk costs and optimize returns• Investigate payment arrears in the portfolio and code debtor appropriately in order to determine following collection process steps• Communicate with debtors by telephone and in writing to manage debtors and arrears process• Identify quality adjustment requests complete documentation packages and utilize company underwriting guidelines to approve or reject the request• Record debtor and arrears history in order to ensure a complete file as a sound basis for decision making during collection / recovery• Negotiating payments while continuing to build a positive relationship with customers• Managed collection efforts with a high level of persuasiveness and professionalism Show less

Jewel loan counsceller

• Nov 2015 - Dec 2016

Roles & Responsibilities: • Account opening form (AOF) Filling for jewel loan. • Jewel loan counseling & auditing. • Follow ups & renewals of Jewel loans. • Informing Jewel loan offer through Tele-communication. • Campaigning • Opening saving account through tab banking. • Achieving targets. Roles & Responsibilities: • Account opening form (AOF) Filling for jewel loan. • Jewel loan counseling & auditing. • Follow ups & renewals of Jewel loans. • Informing Jewel loan offer through Tele-communication. • Campaigning • Opening saving account through tab banking. • Achieving targets.

Sales Coordinator

• Apr 2014 - Aug 2015