Biomedical Engineer ( Field & Aeromedical Support)

• Jan 2020 - Present

Field Service

• Nov 2018 - Dec 2019

Field Services & Installation Engineer

• Apr 2017 - Oct 2018

1. Performing Installation of Self-Serve Payment Terminals including the pin-pads for Coles, Woolworths, Target, Big W across Queensland, Australia. 2. Performing Servicing for Self-serve payment terminals for all minor breakdowns which includes replacement of parts, calibration, network testing and software reloading. 3. Performing Preventative Maintenance on the Self -serve payment terminals prior to peak holidays and long weekends. 4. Preparing reports, handing over completion sheets and resolving client issues at sites prior to escalation. 5. Performing Anti-Scheming protection installation (SPS) for ANZ banks in Brisbane and Gold Coast. 6. Performing New Generation Bank Notes (NGBN) install projects for ANZ, Westpac, Bendigo. 7. Performing upgrades of ATM Pick Modules and servicing them to recognize the new bank notes. 8. Performing the installation of the NCR Silver payment terminals at Red rooster, Mad Mex, and several other food chains at Brisbane Airport and Sunshine Coast Airport. 9. Attending break- fix calls, and customer inquiry about NCR silver and its application. 10. Performing relocation of the Self -Serve terminals during the BiG W facelift project which was staking place Australia wide. 11. Performing audits of good spare parts and the ones to be returned. 12. Performing software installs on new ATM’s prior to commissioning and hand over to banks. 13. Performed the bagging scale install for Coles all over Brisbane. 14. Adhering to all safety standards onsite just before cross-checking floorplans and layouts with the clients during every site install. 15. Responding to ad-hawk service calls on public holidays and rostered. 16. Leading technicians at site during installs to ensure the payment terminals meet the layouts as per the floor plan provided by the client. 17. Ensuring optimum time management to get tasks done and meeting Service Level Requirements (SLA). Show less

Field Service Technician

• Sep 2016 - Apr 2017

1. Performed servicing and testing of electronic gaming machines (EGM) as per manufactures standards and OLGR (Office of Liquor and Gaming Regulatory). 2. Carried out troubleshooting based faulty calls by clients at hawk. 3. Performing multiple installations of electronic gaming machines, replacements and removals based on the client's requirement. 4. Having resolve issues with devices by reviewing schematic drawings and manuals 5. Having carried out various upgrade projects involving note acceptors, game conversions, player loyalty tracking etc. 6. Customer interaction on scheduling, executing and completing assigned task. 7. Responding to various job calls and being on standby for an emergency especially involving a team projects. 8. Executing special projects TITO (Ticket-IN, Ticket-ON) and BNA (Bank Note Acceptor) upgrades. 9. Resolving networking issues and software issues with Electronic gaming machines. 10. Performing project roll outs as per schedule. 11. Carrying out tool box meetings prior to executing a task when at site. Show less

Service / Application Engineer ( FLUKE BIOMEDICAL) instruments

• Sep 2014 - Nov 2015

BELL COMM TECHNOLOGIES SDN.BHD Calibration laboratory 1) Calibration & testing lab (Ministry Of Higher Education, Malaysia) Project description: Design, Construction, Completion, Equipping, Commissioning of Polytechnic Shah Alam 2) Clinical Engineering Maintenance in Hospital University Sabah Malaysia Project description : Completion, Equipping and setting up the testing & repair laboratory 3) Clinical Engineering in Miller Hospital(Philippines Health Dept.) Project description: Completion, Equipping and setting up the testing lab for the Engineering division to perform Plan Preventive works for medical equipment’s. Training Projects1) Fluke Biomedical Global training & Product launch Venue: Singapore2) Fluke Biomedical Product training Venue: MalaysiaParticipants: 100 sales personnel’s and 90 Engineering personnel’s 3) Eastwood Park integrated Training for Test Instrument Competency Clients: Ministry Of Higher Education ( Polytechnic Shah Alam) Participants: 50 e 4) Eastwood Park integrated Training for Test Instrument Competency Clients: Ministry Of Higher Education (Kolej Kemahiran Tinggi MARA)Participants: 20 Instrumentation and Biomedical lecturer’s. 5) Eastwood Park integrated Training for Test Instrument Competency Clients: Philippine’s Adventist Hospital Group: Management• Laisining with team to carry out testing• Allocation of task for the week• Achieving 5% or less recall’s of unit after calibration as per Quality Objective with the team• Supervising calibration process and procedure as per requirement by Fluke. • Establishing a work system that will be effective during the peak months to reduce down-time and maintain the quality as well Show less

Service Engineer

• Jun 2010 - Sep 2014

1. Instrumentation and Maintenance 2. Calibration• Performing parameter adjustment like voltage, and current on sensor’s, calibration board’s • Setting up and running the metrological software to enhance calibration speed• Performing pressure measurements and adjustments for Pressure measurement testers3. Testing and Trouble Shooting4. Trainning & PPM ( Plan Preventive Maintainance ) Projects