Experience

eHoome IoT
• India
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee
• Research And Development Engineer

  • Nov 2022 - Present


Excitel Broadband

• India
• Software Development
• 700 & Above Employee

• NOC Engineer

  • Dec 2020 - Sep 2022

  Monitoring the Links of sites and raising complaints with Vendors for all Link related issue. • Monitoring the status of critical servers available in data center. • Network devices configuration (Switches and OLTs) as per requirements. • EPON-GPON technology transformation from legacy to optic fiber. • Help and Support ISP team in troubleshooting of Fiber link down issue. • Coordinating with various teams for resolving & escalating the issues following the well-defined process. • Troubleshooting and resolution on the running network and testing environment. • Handling escalations from vendor’s side over the calls and E-mails. Show less

• Technical Support Engineer

  • Jan 2018 - Apr 2019

  Provided Technical Support to the Customers over the call for the Internet issues like (No Connectivity, Speed, Frequent Disconnections and Browsing Issues). • Provided Configuration steps for all the types of Wi-fi (Routers). • Resolving Browsing and Speed issue by taking PC on remote. • Troubleshooting the networking related problems. • Handling the escalation calls. • Solving the tickets generated by customers. • Providing support in VPN, Gaming, Applications to the customers. • Perform all tasks with a focus on customer service including accessibility, approachable, and positive attitude. Show less