Experience

Rasmalah - رسملة

• Saudi Arabia
• Investment Management
• 100 - 200 Employee

• Support Analyst

  • Apr 2017 - Present



EOH

• South Africa
• IT Services and IT Consulting
• 700 & Above Employee

• Service Desk Analyst

  • Apr 2014 - Mar 2017

  • Installing and configuring computer systems • Diagnosing and solving hardware/software faults • Logging customer/employee queries • Analyzing call logs to spot trends and underlying issues • Produced ad hoc reports and documents for senior team members. • Developed new process for employee evaluation which resulted in marked performance improvements. • Responding to customer requests via telephone and email. • Password Resets and unlocking of user accounts. • Providing IT First Line support to customers. Show less



National department of public works

• IT Technician

  • Jan 2013 - Jun 2013

  • Installation and configuration of the following: Desktops, Laptops and Printers • Migration of user data to new devices • Installation of Operating Systems and application using SCCM or other deployment tools • Primary Desktop Support (Installation, configuration, problem identification and resolution for Microsoft and Apple products and other supported products (Windows XP / 7 AND 8.1, Office Products, Apple Mac etc.) • Diagnosing hardware and software related issues • Providing accurate and timeous updates to team leaders as well as to the customer • Assisting in instructing clients in the use of standard business and administrative software, including word processing, spreadsheets and database management; provides instruction or written documentation where required. • Assisting with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology. • Working effectively as part of a team • Worked directly with [departments, clients, management] to achieve [result]. Show less