Business Analyst

• Aug 2021 - Present

Systems Analyst

• Oct 2020 - Aug 2021

•Implement computer system requirements by defining and analyzing system problems; designing and testing standards and solutions.•Define application problem by conferring with clients; evaluating procedures and processes.• Provide frontline customer support and provide implementation support•Creating system guidelines and manuals for the organization.•Running training sessions and workshops on system processes.•Conducting regular reviews of systems and generating reports on efficiencies and improvement areas.

IT Technical Support Officer

• 2019 - 2020

•Conducting regular reviews of systems and generating reports on efficiencies and improvement areas.•Map customer flow management model•Installation and maintenance of Queue Management Knowledge System•Business Process reengineering recommendations for clients•Installation and maintenance of Video Conferencing Boardroom solutions•Diagnosis of hardware and software faults and solve technical and applications problems •Conducting regular reviews of systems and generating reports on efficiencies and improvement areas.•Map customer flow management model•Installation and maintenance of Queue Management Knowledge System•Business Process reengineering recommendations for clients•Installation and maintenance of Video Conferencing Boardroom solutions•Diagnosis of hardware and software faults and solve technical and applications problems

Assistant System Administrator

• 2018 - 2019

•Monitor network communication•Ensure security through access controls, backups and firewalls•Build an internal wiki with technical documentation, manuals and IT policies•communicate regularly with technical, applications and operational staff to ensure database integrity and security•commission and install new applications and customize existing applications in order to make them fit for purpose•Manage the security and disaster recovery aspects of the database.•New accounts set-up and active directory administration.

Branch Supervisor

• 2014 - 2018

Direct all operational aspects including distribution operations, customer service, human resources, administration and sales•Develop forecasts, financial objectives and business plans•Bring out the best of branch’s personnel by providing training, coaching, development and motivation•Address customer and employee satisfaction issues promptly.•Stay abreast of competing markets and provide reports on market movement and penetration. Direct all operational aspects including distribution operations, customer service, human resources, administration and sales•Develop forecasts, financial objectives and business plans•Bring out the best of branch’s personnel by providing training, coaching, development and motivation•Address customer and employee satisfaction issues promptly.•Stay abreast of competing markets and provide reports on market movement and penetration.