Experience

Fugee

• Malaysia
• Civic and Social Organizations
• 1 - 100 Employee

• Head Of Education

  • Sep 2021 - Present

  Experienced leader in educational program development and implementation, providing strategic vision and direction. Tailor programs to meet refugee students' needs, ensuring access to high-quality education. Expertise in day-to-day operations management, staff supervision, and facility maintenance. Implement policies for student safety and well-being. Recruit, train, and support culturally sensitive teachers and staff. Monitor student progress and implement strategies for improved outcomes. Build relationships with parents, families, and community organizations. Efficiently manage school finances and ensure regulatory compliance. Facilitate staff professional development. Evaluate program effectiveness and foster a positive school culture. Advocate for refugee students' educational needs. Skills: Strategic planning, project management, educational leadership, budgeting, curriculum development, staff and student management, community relations, technology literacy, leadership, problem-solving, data analysis, time management. Show less



SOLS Foundation

• Malaysia
• Education
• 1 - 100 Employee

• Elearning Community Manager

  • Jan 2020 - Aug 2021

  - Delivered more than 80 hours worth of online personal development classes to over 1,500 learners from the B40 communities- Designing and developing engaging, intuitive, and impactful online training curriculum-Developing various evaluation methods to measure the effectiveness of online classes- Recommending policies and procedures, and workflows that improve the course development and revision processes.- Advising on current and future trends related to eLearning practices to senior leaders- Working closely with internal stakeholders to create and maintain effective learning solutions designed to improve both individual and organizational performance and development Show less

• Educational Executive

  • Aug 2018 - Jan 2021

  - Executed training programs for Edupreneurs ranging from 25 - 65years old.- Designed and created SOP manuals for training programs and educational processes- Designed and developed Cambridge certified english educational training materials in Business Administration English, Work Essential English and Business Essential English- Developed and created soft skills learning modules and materials for Effective conflict resolution, Leadership communication, Impactful presentation skills and Sales with confidence and persuasion. Show less



Singtel

• Singapore
• Telecommunications
• 700 & Above Employee

• Learning And Development Specialist

  • Feb 2014 - Apr 2018

  As a trainer for the Consumer Operations Contact Centre at SingTel's 100% owned subsidiary, Sudong Sdn Bhd, based in Malaysia:- Conduct New Hires product training for customer care officers before they handle customers- Coordinate, facilitate and conduct internal employees' training for job performance enhancements and for personal career development- Facilitate in designing, developing and delivering new training programs- Grooming new hires on the finer points of customer handling and ensuring that they attain system proficiency required to perform their daily tasks- Continuously evaluate training needs of business and make adjustments to programs- Developing, Designing and Conducting upskilling/refresher sessions and other adhoc training programs for existing customer service representatives covering product, systems and customer handling skills- Co-facilitate soft skills training and delivery- Facilitate in creation of eLearning materials- Simplified Standard Operating Procedure (SOP) Show less

• Customer Service Representative

  • Apr 2013 - Feb 2014

  - Answered inbound calls from Singapore customers in regards to promotions and general enquiries for the SingTel Home Internet, Fibre and TV services.



BINARY UNIVERSITY

• Malaysia
• Education Administration Programs
• 1 - 100 Employee

• Student

  • Apr 2010 - Mar 2013