Experience

FAAC Access Solutions
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee
• Europe 1 Service Director

  • Jan 2023 - Present


FAAC Entrance Solutions UK

• United Kingdom
• Wholesale Building Materials
• 1 - 100 Employee

• Service Director

  • Jan 2019 - Jan 2023

  Leading and managing the Pedestrian Door Solutions - UK Service Operations and Sales functions in order to develop and drive the improvements in operational processes and growth needed to deliver the business plan.

• Operations Director

  • Apr 2017 - Jan 2019

  Leading and managing the Pedestrian Door Solutions - UK Equipment and Service Operations functions in order to develop and drive the improvements in operational processes needed to deliver the business plan.

• National/Key Accounts Manager

  • Jan 2009 - Apr 2017

  • Improved operational performance and implementation of performance tracking processes and metrics.• Increased customer service levels with all Key Account customers in order to support and retain contracts.• Growth of Key Account level customers.• Driving the segmentation concept through all areas of the business and customer base.• Closely working with operational management to ensure high customer service levels.• Identifying short and term opportunities and risks.• Monitoring monthly revenue, identifying low margin areas. Show less



Doorman Services Ltd

• United Kingdom
• Security and Investigations
• 1 - 100 Employee

• Business Developer

  • Sep 2007 - Dec 2008

• Key Accounts Operations Manager

  • Jul 2006 - Aug 2007

  • Maintaining all aspects of Key Account operational customer management.• Creation of a KA strategy for customer retention. • Improved reporting and ‘added value’ to both customers and the business.• Implementation of processes to track Key Account metrics.• Development of new best practice strategy.

• PPM Manager

  • Nov 2001 - Jul 2006