Kudakwashe Gavi

Information Technology Assistant at Nissan Clover Leaf Motors
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Contact Information
us****@****om
(386) 825-5501
Location
Harare, Zimbabwe, ZW

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Credentials

  • Microsoft Certified: Azure AI Fundamentals
    Microsoft
    May, 2023
    - Sep, 2024
  • Microsoft Certified: Security, Compliance, and Identity Fundamentals
    Microsoft
    May, 2023
    - Sep, 2024
  • Career Essentials in System Administration by Microsoft and LinkedIn
    Microsoft
    Dec, 2022
    - Sep, 2024
  • Fundamentals for Digital Makerting Certification
    Google Digital Skills For Africa
    Apr, 2021
    - Sep, 2024

Experience

  • Nissan Clover Leaf Motors
    • Zimbabwe
    • Motor Vehicle Manufacturing
    • 1 - 100 Employee
    • Information Technology Assistant
      • Jan 2022 - Present

      •Helping in the use of personal computer hardware, software, and specialized mainframe technology and monitoring the production scheduling, execution, and successful completion of production jobs. • Set up and configure desktops computers, peripherals, and accounts assigning security levels. • Installation, troubleshooting, and supporting MotaData business application. • Data backup and restoration on MotaData application. • Set up open-source systems that are ITOP helpdesk system and Own cloud system on Windows 2019 Server. • Ensure IT security on the company network infrastructure through installations of SOPHOS firewall and ESET Antivirus. • Microsoft 365 configuration and troubleshooting user email accounts. • Designs and produce basic reports • Provides basic troubleshooting, repair, and maintenance for computer equipment and assists with testing personal computers and peripherals on the network to diagnose, hardware versus software problems. • Maintains systems, databases, webpages, and IT records • Administer user accounts. Show less

  • Boka Floors Zimbabwe
    • Zimbabwe
    • Facilities Services
    • 1 - 100 Employee
    • Information Technology Technician
      • Oct 2020 - Jan 2022

      • Supporting corporate applications; internal corporate servers, user desktops, etc. • Troubleshooting, backup SQL server databases, and support of the applications (Pastel, Odoo, etc.) and data. • Install and improve computer software and network equipment • Resolve help desk issues • Assist with the administration and maintenance of the telephone systems, including telephone switches (VOIP system). • Supporting and overseeing firewall (Sophos), VPN connections (Site to site and remote users), antivirus (ESET), Virtual Servers. • Server and network maintenance • Providing support work to ICT projects • Email (MDaemon) application user support, configuration, and server updates • Installing, diagnosing, repairing, maintaining, and upgrading hardware and equipment (including but not limited to PCs, laptops, printers, servers, CCTV, and scanners to ensure optimal performance). • Researching and implementing ICT trends that add value to the business. • Supporting disaster recovery and business continuity procedures • Software deployment and patching • Working with different ISP providers to maintain maximum connectivity. • Communicate planned and unplanned system disruptions effectively and proactively to all stakeholders. • Communicate system-related issues affecting business effectively and proactively to the business stakeholders. • Prepare the weekly unit report by 12 pm every Tuesday whenever assigned to do so. • Attend and participate in the unit department meetings • Resolve assigned logged calls as per the SLA and incident management policy. • Maintain zero overdue calls at any given time. • Submit a weekly return, to the manager, on calls resolved. Show less

  • Astra Industries Zimbabwe
    • ICT Attachee
      • Feb 2018 - Feb 2019

      • Installing and configuring computer operating systems and applications; • Monitored and maintained computer systems and networks; • Windows Server R 2012 and R 2008 Administration. • Developing the infrastructure and systems to meet the company’s needs. • Manage users on Sage Pastel and Account-mate software. • Working within a TCP/IP network environment, including DHCP, DNS, and Ethernet and configuring CISCO IP phones • Involved in the rollout of software updates and patches. • Submit a weekly report on progress to resolving long outstanding calls assigned to you. • Execute daily tasks in line with set processes and procedures. • Effectively monitor and detect system errors and rectify them before they lead to service disruption. • Review application error logs and rectify recurring challenges. • Reconcile activity between interfacing systems and rectify and/or communicate mismatches. • Ensure system security and compliance considerations are identified and resolved without delay. Show less

Education

  • University of Zimbabwe
    Bachelor of Business Studies and Computing Science, Computer Science and Business Management
    2016 - 2019

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