Kuda Mutekede

Cards and Payments Officer at BOQ Specialist
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Sydney Area, AU

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Experience

  • BOQ Specialist
    • Australia
    • Financial Services
    • 100 - 200 Employee
    • Cards and Payments Officer
      • Apr 2022 - Present

  • Westpac
    • Australia
    • Banking
    • 700 & Above Employee
    • Web Chat Connect Banker
      • May 2021 - Mar 2022

  • ANZ
    • Australia
    • Banking
    • 700 & Above Employee
    • Personal Banker
      • Oct 2017 - May 2021

  • Commonwealth Bank
    • Australia
    • Financial Services
    • 700 & Above Employee
    • Early Customer Engagement Specialist
      • Oct 2016 - Aug 2017

      • Delivering excellent and courteous customer service while simultaneously using sound judgement to support customers who are experiencing financial difficulty. • Make outbound calls and receive inbound calls from CommBank clients regarding past due balances and apply appropriate financial solutions. • Effectively manage a portfolio of clients who are in arrears on their facilities and negotiate a mutually agreeable payment solution in order to secure and enhance the financial wellbeing of our customers. • Monitor repayments and assist with the management of daily reports as required • Contribute to the development of arrears management tools and processes to optimize outcomes.

Education

  • Western Sydney University
    Bachelor's degree, Management
    2016 - 2021

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