Kuber S.
Customer Success at Shibumi- Claim this Profile
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Topline Score
Bio
Greg West
Kuber and I collaborated on a number of key expansions and renewals while at Instaclustr. Kuber has a great technical background which allowed him to solve problems on the fly; as a result, our clients trusted him and valued his advice. His soft skills - leadership, conflict resolution, empathy - also contributed to his success in keeping and expanding existing accounts. I would recommend Kuber for any enterprise-level sales engineering or customer success position.
LinkedIn User
I worked with Kuber for 4 years, he joined my team as a Support Engineer and very quickly showed his value. Kuber demonstrated great technical knowledge, the ability to quickly learn and adapt to the constant and changing challenges faced while working at ContentKeeper Technologies. Over the years he continued to grow his engineering skills and took on complex escalations, he also showed qualities of team leader and management skills. Kuber would not hesitate to help out other team members and would accept any responsibilities I would need him to take on. I was particularly impressed with how he took over and handled most of the Indian operations which included interacting with customers, coordinating with our partners and working through tenders. As a team member or a leader I would highly recommend Kuber.
Greg West
Kuber and I collaborated on a number of key expansions and renewals while at Instaclustr. Kuber has a great technical background which allowed him to solve problems on the fly; as a result, our clients trusted him and valued his advice. His soft skills - leadership, conflict resolution, empathy - also contributed to his success in keeping and expanding existing accounts. I would recommend Kuber for any enterprise-level sales engineering or customer success position.
LinkedIn User
I worked with Kuber for 4 years, he joined my team as a Support Engineer and very quickly showed his value. Kuber demonstrated great technical knowledge, the ability to quickly learn and adapt to the constant and changing challenges faced while working at ContentKeeper Technologies. Over the years he continued to grow his engineering skills and took on complex escalations, he also showed qualities of team leader and management skills. Kuber would not hesitate to help out other team members and would accept any responsibilities I would need him to take on. I was particularly impressed with how he took over and handled most of the Indian operations which included interacting with customers, coordinating with our partners and working through tenders. As a team member or a leader I would highly recommend Kuber.
Greg West
Kuber and I collaborated on a number of key expansions and renewals while at Instaclustr. Kuber has a great technical background which allowed him to solve problems on the fly; as a result, our clients trusted him and valued his advice. His soft skills - leadership, conflict resolution, empathy - also contributed to his success in keeping and expanding existing accounts. I would recommend Kuber for any enterprise-level sales engineering or customer success position.
LinkedIn User
I worked with Kuber for 4 years, he joined my team as a Support Engineer and very quickly showed his value. Kuber demonstrated great technical knowledge, the ability to quickly learn and adapt to the constant and changing challenges faced while working at ContentKeeper Technologies. Over the years he continued to grow his engineering skills and took on complex escalations, he also showed qualities of team leader and management skills. Kuber would not hesitate to help out other team members and would accept any responsibilities I would need him to take on. I was particularly impressed with how he took over and handled most of the Indian operations which included interacting with customers, coordinating with our partners and working through tenders. As a team member or a leader I would highly recommend Kuber.
Greg West
Kuber and I collaborated on a number of key expansions and renewals while at Instaclustr. Kuber has a great technical background which allowed him to solve problems on the fly; as a result, our clients trusted him and valued his advice. His soft skills - leadership, conflict resolution, empathy - also contributed to his success in keeping and expanding existing accounts. I would recommend Kuber for any enterprise-level sales engineering or customer success position.
LinkedIn User
I worked with Kuber for 4 years, he joined my team as a Support Engineer and very quickly showed his value. Kuber demonstrated great technical knowledge, the ability to quickly learn and adapt to the constant and changing challenges faced while working at ContentKeeper Technologies. Over the years he continued to grow his engineering skills and took on complex escalations, he also showed qualities of team leader and management skills. Kuber would not hesitate to help out other team members and would accept any responsibilities I would need him to take on. I was particularly impressed with how he took over and handled most of the Indian operations which included interacting with customers, coordinating with our partners and working through tenders. As a team member or a leader I would highly recommend Kuber.
Credentials
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Amazon Web Services Cloud Practitioner
Amazon Web Services (AWS) -
Cisco Certified Network Associate
Cisco -
Microsoft Technology Associate
Microsoft
Experience
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Shibumi
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United States
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Software Development
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1 - 100 Employee
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Customer Success
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May 2021 - Present
As a strategic Customer Success Manager (CSM) for Shibumi, my responsibilities typically revolve around ensuring the success and satisfaction of our customers. Relationship Management: Build and maintain strong relationships with key stakeholders within customer accounts, including executives, decision-makers, and end-users. Strategic Account Planning: Develop and execute strategic account plans to drive customer success and maximize the value of Shibumi solutions for our customers. Onboarding and Adoption: Guide customers through the onboarding process, ensuring a smooth implementation and successful adoption of our product and services. Customer Training and Enablement: Provide training and enablement resources to help customers fully utilize and leverage the features and capabilities of the Shibumi platform. Proactive Customer Engagement: Proactively engage with customers to understand their business objectives, identify opportunities for growth, and align Shibumi's solutions with their needs. Customer Advocacy: Act as the voice of the customer within Shibumi, advocating for their needs, requirements, and feedback to relevant internal teams, such as product management or engineering. Risk Mitigation and Renewals: Identify and address any customer risks or issues promptly, and work collaboratively with internal teams to mitigate those risks. Additionally, drive customer renewals and expansion opportunities. Metrics and Reporting: Track and analyze key customer success metrics, such as adoption rates, customer satisfaction scores, and renewal rates. Use this data to generate reports and provide insights to both internal stakeholders and customers. Cross-functional Collaboration: Collaborate closely with sales, product, marketing, and support teams to ensure a seamless customer experience and drive overall customer success. Show less
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Instaclustr
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Customer Success Director
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Apr 2019 - Apr 2021
As a Customer Success Director at Instaclustr, my responsibilities involve achieving revenue growth targets within existing accounts by driving the adoption of Instaclustr products, identifying opportunities for growth, and appropriately managing churn. Key Highlights: • Manage the end to end customer lifecycle and stakeholder Management • Maintain an excellent knowledge of current and future product and service offerings and enhancement and be able to map these to customer business requirements. • Maximized customer success and ROI. • Developed execution plans for new sales opportunities and maintain and report on revenue forecasts. Key Skills: Project Management, Release, and Delivery Management. Reporting and Predictive Analytics, Strategic Planning and Development, Multi-Cultural & Cross-Functional Leader, Stakeholder Management, Change Management, and Team Management. Show less
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ContentKeeper Technologies
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Australia
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Computer and Network Security
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1 - 100 Employee
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Senior Solutions and Systems Engineer
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Sep 2014 - Apr 2019
As a Solutions and Pre Sales Engineer at ContentKeeper Technologies, responsible for working with IoT product managers to develop 2 years technology roadmap and leveraging business along with technical experience to become a trusted part of the ContentKeeper team. Also, engaging in providing 3rd level support to worldwide customers along with strategizing and performing quality assurance for ContentKeeper products. Key Highlights: • Actively conducting Proof of Concept presentations and installations and deployments for prospective clients. • Responsible for technical requirement proposals and tailored solutions for new clients. • Working closely with research and development to implement new features in the ContentKeeper software. • Responsible for creating test plans, test scripts, and deliverables for clients Key Skills: Mobility and IoT, Stakeholder management, Testing tools, Business Intelligence/ Reporting, Business Leadership, Technology Implementations & Rollout (Software, Hardware, Infrastructure) and Business Strategy, Operating Systems, and infrastructure development. Show less
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Dalet Digital Media Systems
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United States
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Software Development
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1 - 100 Employee
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Systems Engineer
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Sep 2013 - Sep 2014
Key highlights: • Providing support on the Dalet system, including configuration, software malfunction, corrective actions, implementation, fix, and installation. • Dispatching support requests to Level 3 and R&D for issues that cannot be solved locally. • Reporting escalated tickets in the Dalet CRM, in sync with the customers’ tracking system when relevant. Key Skills: Strategic Development, Process Improvement, Innovation Development New Technology Implementation, Quality Documentation and Reporting, Ticketing systems, Training and Mentoring, Emerging Technologies+ Innovation, Analytical thinking and conceptual problem-solving ability, Project Management and Business Process Improvement. Show less
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Southern Cross Austereo
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Australia
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Broadcast Media Production and Distribution
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700 & Above Employee
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Network Operations Engineer
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Jul 2012 - Sep 2013
As a NOC Engineer at Southern Cross Media, my responsibilities involved monitoring the SCA network for commercial customers and to provide an excellent level of response rate to any occurrence that would impact critical operations. Key Highlights: • Maintaining and updating a routine log of events and site access. • Analysing problems perform troubleshooting and communicate with site technicians and other NOCs. • Collaborate and provide support to departments, supervisors, and managers regarding any operational or technical matters. Key Skills: Quality Documentation and Reporting, Strategic Development, Process Improvement, Training and Mentoring, Innovation Development, New Technology Implementation, Ticketing systems, Emerging Technologies+ Innovation, Analytical thinking and conceptual problem-solving ability, Project Mangement and Business Process Improvement Show less
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Fat Prophets
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Australia
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Financial Services
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1 - 100 Employee
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Business Development Manager
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Dec 2011 - Jun 2012
As a Business Development Manager at Fat Prophets, implemented business ideas to generate revenue through annual memberships while collaborating with the wealth management division to target High Net-worth Individuals. Key Highlights: • Account managing clients from $100K to $15M in the market. • Performed thorough stock market analysis through reports specializing in Equities and Mining. • Developed and maintained client relationships. Key Skills: Strategic Development, Process Improvement, Innovation Development, New Technology, Account Management, Implementation, Project Management, Business Process Improvement Quality Documentation and Reporting, Ticketing systems and Training and Mentoring Show less
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Education
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2013 - 2015
University of New South Wales
Masters of Information Systems and Project Management, Systems Engineering -
2008 - 2011
The Australian National University
Bachelor of Systems Engineering (honours), Mechatronics and Renewable Energy Systems
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