Experience

ContactLoop
• United States
• Technology, Information and Internet
• 1 - 100 Employee
• Business & Operations Analyst

  • Jan 2023 - Present


Carousell

• Singapore
• Technology, Information and Internet
• 1 - 100 Employee

• CRM Assocciate - HK, TW

  • Apr 2020 - May 2022

  •Support the Email, Push, Inapp channel communications for different user groups from Hong Kong and Taiwan markets. •Day to day tasks - identify stakeholder objectives, help campaign or CRM channel experiment planning and execution, campaign result data analysis, and insight sharing. •Optimize CRM campaign performance by analyzing varies aspects, e.g. copies, target groups, trigger points... in order to achieve better open rates, CTRs and conversion rates. •In charge of several CRM user retention experiment projects across 6 countries, take part in along way from planning, execution, data analysis, dashboard creation and reporting. Show less



Undergradute’s Career-developing Program, Ministry of Education "Internship-matching Program小人物大時代“

• Project Assistant

  • Jul 2017 - Jun 2018

  Held workshops, intern-matching events, and intern experience sharing event. Promote the program with Facebook fanpage, and successfully recieved over 100 resumes. Matched 16 students out of 30 program participants to start internships in New media industry start-up companies. Held workshops, intern-matching events, and intern experience sharing event. Promote the program with Facebook fanpage, and successfully recieved over 100 resumes. Matched 16 students out of 30 program participants to start internships in New media industry start-up companies.



"Miss Career Line" Fanepage

• Facebook Manager

  • Jul 2017 - Jun 2018

  Successfully reach 2.2K followers within 1 year; objective to promote the upper intern program, and also shared self-designed cotents related to student career development. The most popular post “Miss Career Line ft. Re-lab 劉又瑄【搶救履歷｜手術中｜】 Lesson’s Note Package” gets 560 likes and 59K reaches, sending out note packages automatically with chat-robots. Successfully reach 2.2K followers within 1 year; objective to promote the upper intern program, and also shared self-designed cotents related to student career development. The most popular post “Miss Career Line ft. Re-lab 劉又瑄【搶救履歷｜手術中｜】 Lesson’s Note Package” gets 560 likes and 59K reaches, sending out note packages automatically with chat-robots.



Impact Hub Taipei 社會影響力製造所

• Exhibition"The Fukushima Project" Curating team Intern

  • Sep 2017 - Feb 2018

  Designed the visitor flow, incl. pathways, walls, content in each room... ; collected content meterials; designed social marketing posts; adjusted website UX; and supported all exhibition duties. Designed the visitor flow, incl. pathways, walls, content in each room... ; collected content meterials; designed social marketing posts; adjusted website UX; and supported all exhibition duties.