Experience

Dytan Health On-Line Sdn Bhd

• Malaysia
• Insurance
• 1 - 100 Employee

• Medical Evidence Specialist - QC Team

  • Jan 2022 - Present

  --Consistently performed quality checks on reports before sending them to the insurance company, averaging approximately 30 to 50 reports per day, to ensure monthly targets were met.--Contributed approximately 15% of the total reports dispatched to the insurance company, equivalent to 500-650 reports per month.--Meticulously followed up with the PIC via email and outbound calls on the incomplete reports to ensure that reports were completed within the 3-5 working day TAT.--Actively followed up with the panel lab on problem cases, such as overlooked tests, extra tests, and issues with received samples, in order to minimize omissions and complaints from insurance providers.--Acquiring knowledge and retaining information about blood profiles specific to various insurance companies, as well as familiarizing oneself with both medical and non-medical terminologies.--Liaised with agents, bankers, and underwriters to address queries for urgent medical reports via phone calls and emailed soft copies to the underwriter team, resulting in a client satisfaction rate of above 90%.--Assumed the role of Deputy Team Leader in the absence of the TL, as instructed by the manager. Show less

• Medical Evidence Executive -DE Team

  • May 2019 - Dec 2021

  --Efficiently followed up with medical centers and clinics on the status of medical reports via outbound calls, making approximately 30 to 60 calls per day.--Proactively coordinated with the courier service to schedule the retrieval of reports from the clinics and followed up on reports that had not been received daily, ensuring that the reports were received within the TAT--Provided support in the process of scanning and packaging medical reports before transmitting them to the insurance company.--Engaged in administrative tasks involving matching lab reports with the medical examination form (ME) prior to the quality control (QC) process.--Continuously ensured that all TCBs (To-Be-Checked) and pending cases were attended to daily and updated the progress in the system according to company standards.--Participated in identifying, scanning, emailing, and calling the clinics to remind them about incomplete medical reports, ensuring that the reports were completed within the 3-5 working day turnaround time. Show less



Grab

• Singapore
• Software Development
• 700 & Above Employee

• Customer Experience Agent

  • Oct 2018 - May 2019

  --Handle 60+ calls daily by providing information on policies and procedures, processing request and feedback from passengers and drivers during the onboarding process --Received an average of 4.7 CSAT rating for customer satisfaction as able to build rapport with client by maintaining a friendly tone while assisting client's complaints --Performed administrative tasks involving issues on driver's account and lodged customer complaints which lead to resolving issues at a 90% rate --Updated job knowledge by studying new product descriptions and participating in educational training opportunities to keep pace with latest information. Show less



Document Technologies Sdn Bhd

• Malaysia
• Retail Office Equipment
• 1 - 100 Employee

• Service Coordinator

  • May 2018 - Sep 2018

  --Carried out warehouse duties mainly handling and dispatching of machines in/out of warehouse up to 50 machines per day --Updated lists of purchased machines and spare parts to the online system before arranging for appropriate storage of both stuffs --Efficiently handle inbound and outbound call around 30 calls, provide fast and timely solutions to all customer related problem and arrange daily service call --Arranged schedule for technicians to do preventive maintenance for the delivered machines at customer sites at least 2 times per months. Show less



Ain Medicare Sdn Bhd [INACTIVE]

• Malaysia
• 100 - 200 Employee

• Intern

  • Dec 2015 - Feb 2016

  --Act in accordance to company policies and procedures for calibration of laboratory equipment before performing chemical testing to ensure 99% accuracy of the equipment --Performed laboratory test on pharmaceutical products and mathematical calculations to get an accurate result of 95% of accuracy for quality control --Exposure to laboratory equipment including Particle Counter, Digital Polarimeter, Osmometer, Methrohm, Atomic Absorption Spectrometer and HPLC. --Act in accordance to company policies and procedures for calibration of laboratory equipment before performing chemical testing to ensure 99% accuracy of the equipment --Performed laboratory test on pharmaceutical products and mathematical calculations to get an accurate result of 95% of accuracy for quality control --Exposure to laboratory equipment including Particle Counter, Digital Polarimeter, Osmometer, Methrohm, Atomic Absorption Spectrometer and HPLC.