Vocational Education Trainer

• Jun 2023 - Present

Business Analyst

• Nov 2022 - Jun 2023

Enhanced customer onboarding process through improved user experience, sales funnel design, and customer service. Strengthened brand credibility to increase customer trust and retention. Enhanced customer onboarding process through improved user experience, sales funnel design, and customer service. Strengthened brand credibility to increase customer trust and retention.

• Apr 2015 - Oct 2022

Introduced information systems like ticketing systems, journal publishing systems, learning management systems, Customer Relationship Management systems, job boards, and wikis to improve internal processes inside the institution, and store and manage knowledge. Championed digital marketing activities including designing websites, improving search engine visibility, and strategizing ad campaigns on Facebook and Google to improve awareness about the institution.

• Apr 2015 - Oct 2022

Trained over 1000 undergraduate and graduate students on enterprise-wide IT solutions - through class lectures, capstone projects, workshops, and one-to-one mentoring. Developed curriculum and implemented a full-fledged undergraduate-level program in Data ScienceCourses: Information Systems, Digital Marketing, Data Analytics, IT for Business Strategy

Instructional Designer

• Jul 2022 - Sep 2022

Researched and developed content for an e-learning portal jointly developed by the Ministry of Education, Science and Technology, Nepal and the British Council to raise awareness about Covid-19, E-safety, and E-security. Researched and developed content for an e-learning portal jointly developed by the Ministry of Education, Science and Technology, Nepal and the British Council to raise awareness about Covid-19, E-safety, and E-security.

Technical Lead

• Jan 2021 - Jul 2021

IT, instructional design, and management support to deliver virtual training to 12 cohorts of senior bureaucrats of the Government of Nepal on climate change and its impacts. IT, instructional design, and management support to deliver virtual training to 12 cohorts of senior bureaucrats of the Government of Nepal on climate change and its impacts.

Operation Manager, Digital Marketing Department

• Feb 2015 - Dec 2015

Created and implemented digital strategies for business and tracking their results to improve brand awareness, engagement and loyalty. Created and implemented digital strategies for business and tracking their results to improve brand awareness, engagement and loyalty.

Founder / Project Manager

• Mar 2012 - Aug 2015

Oversaw the organization’s overall management function, including managing teams, procuring products and services, and communicating with clients. Oversaw the organization’s overall management function, including managing teams, procuring products and services, and communicating with clients.

Senior Marketing Manager

• Aug 2014 - Apr 2015

Acquisition of corporate and retail ISP clients for the company's ISP services through marketing campaigns. Acquisition of corporate and retail ISP clients for the company's ISP services through marketing campaigns.

Information Technology Officer

• Mar 2012 - Jul 2012

Ideated and developed a prototype for intranet-based communication software using open technologies to make internal communications more transparent and efficient. Ideated and developed a prototype for intranet-based communication software using open technologies to make internal communications more transparent and efficient.