Experience

Key Innovations

• United States
• Wholesale
• 1 - 100 Employee

• Technical Support Specialist

  • Jul 2020 - Present

  Interact with customers over the phone and to provide information about the organization’s products and services. Respond to customer concerns and complaints. Provide specific technical support for locksmith supplies and equipment. Remotely connects to customer’s PC for software installation and troubleshooting. Notates all customer interactions in the company’s CRM system. Assist Sales Representatives, in multiple locations, with technical product questions. Coordinates with vendors for technical support issues beyond the company’s scope. Contributes to the company’s technical support knowledge base. Show less



International Key Supply, LLC

• Portland, Oregon Area

• Account Representative

  • Mar 2018 - Jul 2020

  Answer customers questions about products, prices, availability, product uses, and credit terms Recommend products to customers, based on customers' needs Contact regular and prospective customers to promote products, explain product features. Estimate or quote prices and delivery date Input orders promptly and accurately Follow up on special orders Answer customers questions about products, prices, availability, product uses, and credit terms Recommend products to customers, based on customers' needs Contact regular and prospective customers to promote products, explain product features. Estimate or quote prices and delivery date Input orders promptly and accurately Follow up on special orders



Hertz Car Sales

• United States
• Automotive
• 100 - 200 Employee

• Sales Consultant

  • Apr 2017 - Apr 2018

  Providing a quality customer service experience. Responsible for the meet and greet, presentation, test drive and write up portion of the sales process procedures. Work with customers to determine their needs and wants for purchasing a vehicle. Responsible for maintaining the CRM, for purposes of customer follow-up and reporting. Follow up with existing customers to confirm their satisfaction and generate leads. Automotive expert and gain in-depth knowledge of vehicles and technology. Achieves individual sales goals and customer service goals. Show less



KAR Auction Services, Inc

• Portland, Oregon

• Automotive Locksmith

  • Apr 2015 - Mar 2017

  Provide onsite state of the art key duplicating machines and reprogramming software Keep accurate supply of key innovatory counts, through online control system Serviced CarMax corporate account and provide services to dealerships Repair, replace damaged, car locks and ignition cylinders Provide onsite state of the art key duplicating machines and reprogramming software Keep accurate supply of key innovatory counts, through online control system Serviced CarMax corporate account and provide services to dealerships Repair, replace damaged, car locks and ignition cylinders



GoHealth

• Chicago, IL

• Contract Benefit Advisor – Health Insurance Sales Representative

  • Oct 2014 - Mar 2015

  Illinois Licensed Health Insurance Producer with 19 non-state resident licenses Informing and Assisting Clients, in receiving Federal Tax Subsidy on the Federal Market Exchange Verify insurance coverage by zip code, persons personal and specified health needs and wants Perform responsibilities, of assisting prospective clients, by explaining insurance benefits Excellent listening skills, positive attitude and a desire to make a difference in people’s lives Help provide any customer service matters with new enrollments Show less



Batesville

• United States
• Manufacturing
• 700 & Above Employee

• Warehouse Associate

  • Dec 2013 - Oct 2014

  Physically moved 160 plus caskets ranging in different sizes and weight from unloading trailers to loading delivery trucks. Unload daily inbound freight trailers efficiently in a productive manner, using a walk behind forklift. Drive and back up straight truck on company premises. Load time sensitive delivery trucks, determined by route stop order and urgency. Perform detailed quality checks of caskets outside and inside, repair or touch up visual imperfections. Update orders and Inventory through JDE software, to ensure W.M.S. is current and accurate. Show less



3M

• United States
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Warehouse Operator

  • Sep 2011 - Mar 2013

  Pick, Palletize customers orders, with specific customer and DOT requirements Operates Forklift Equipment to load trailers for domestic and international destinations Provide accurate live innovatory counts through RF Scanners, WMS, and control systems Licensed on multiple types of equipment, Pallet Truck, Forklift and Reach truck Pick, Palletize customers orders, with specific customer and DOT requirements Operates Forklift Equipment to load trailers for domestic and international destinations Provide accurate live innovatory counts through RF Scanners, WMS, and control systems Licensed on multiple types of equipment, Pallet Truck, Forklift and Reach truck