Experience

Empire Hospitality Group

• United States
• Hospitality
• 1 - 100 Employee

• Office Manager

  • Sep 2022 - Present

• Administrative Assistant

  • Jul 2021 - Present



Momofuku

• Restaurants
• 100 - 200 Employee

• Office/ Front of House Manager

  • Jan 2019 - Apr 2020

  • set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction• managed emails, phone calls and other correspondence• trained and managed host team• assisted with greeting guests, seating, coat check, reservations, wait list• communicated time sensitive information between the kitchen and the front of house• completed expense reports and receipts via Concur• purchased restaurant supplies and adjusted inventory in Compeat• arranged and customized gifts for the staff and guests, and organized special notes and thank you cards• accepted deliveries and managed shipments and returns• handled petty cash and bank deposits• prepared food menu notes and allergy slips• created and maintained a dish book containing detailed descriptions of tasting menu courses• managed Yelp and Open Table reviews• communicated internally via Slack Show less

• Lead Hostess

  • Oct 2016 - Jan 2019

  • managed the flow of the busy door with confident warmth• oversaw reservations book via OpenTable• made/confirmed reservations and managed voicemails• created and distributed floor plans and seating assignments• helped the team deliver on the preferences of many regular guests• assisted guests with coat check• prepared and customized tasting menu copies for every guest• kept a dialog with the kitchen before and during service• resolved customer complaints amicably• maintained composure under periods of high stress and high volume• ensured complete and consistent cleanliness of the host stand area• delegated daily responsibilities to the rest of the host team Show less



The McKittrick Hotel

• United States
• Restaurants
• 1 - 100 Employee

• Lead Hostess

  • Feb 2016 - Sep 2016

  - welcomed guests and managed reservations - provided accurate wait times and monitored waitlists - catered to guests who required extra attention (e.g. children, elderly) - escorted customers to assigned dining or bar areas - welcomed guests and managed reservations - provided accurate wait times and monitored waitlists - catered to guests who required extra attention (e.g. children, elderly) - escorted customers to assigned dining or bar areas



Dental Hi-Tech Management

• United States
• Computer Networking Products
• 1 - 100 Employee

• Administrative Assistant

  • Nov 2014 - Jan 2016

  • answered, screened, and forwarded incoming phone calls to help desk technicians • scheduled appointments for technicians to go on-site • managed inventory via QuickBooks • prepared expense reports for reimbursement • managed dental appointment confirmation software and provided installation and training over the phone • created invoices via QuickBooks and collected payments • recorded onsite tickets in the database • maintained cleanliness in the office • answered, screened, and forwarded incoming phone calls to help desk technicians • scheduled appointments for technicians to go on-site • managed inventory via QuickBooks • prepared expense reports for reimbursement • managed dental appointment confirmation software and provided installation and training over the phone • created invoices via QuickBooks and collected payments • recorded onsite tickets in the database • maintained cleanliness in the office



Saladino Shoes

• New York NY 10014

• Sales Associate/ Store Manager

  • Feb 2013 - Oct 2014

  - assisted customers and handled checkout - met weekly sales goals and prepared sales reports daily - assisted owner with inventory purchases - displayed and priced all merchandise - assisted customers and handled checkout - met weekly sales goals and prepared sales reports daily - assisted owner with inventory purchases - displayed and priced all merchandise