Experience

Leadsdoit

• Ukraine
• Advertising Services
• 1 - 100 Employee

• IT Project Manager

  • Jan 2023 - Present



A-Bank

• Ukraine
• Banking
• 1 - 100 Employee

• IT Project Manager (ABank24 mob app)

  • Oct 2021 - Jan 2023

  Managed the support and improvement of the mobile banking project. — Communicating with stakeholders, collecting requirements, and reporting on project progress— Managing and interacting with a team (30 people) of developers, testers, and designer— Scheduling the workload of each team member with task progress analysis— Human management - motivating and supporting each team member, preventing conflicts— Conducting standard ceremonies (Daily / Sprint Planning / Task Discussion / Retrospective)— Increased customer satisfaction by 25% in 12 months through improved customer service processes, redesign of the entire app, UX optimization— Attracted 140,000 new customers thanks to a feature-rich team— The project won the "Best Remote Service" award at the FinAwards 2022 ceremony Show less

• Chief Officer (Customer Service Center)

  • Feb 2021 - Sep 2021

  — Organized the work of 3 to 150 operators per shift— Successfully supported the KPI on customer response speed and even operator workload— Held 1-1 rallies to provide feedback to employees



Hillel IT School

• Ukraine
• Education
• 200 - 300 Employee

• Poject Manager Course

  • Aug 2022 - Nov 2022

  https://certificate.ithillel.ua/view/86685005 https://certificate.ithillel.ua/view/86685005



SKILLUP (Ukraine)

• Ukraine
• IT Services and IT Consulting
• 300 - 400 Employee

• Ui/Ux Design Course

  • May 2020 - Sep 2020

  https://www.behance.net/kseniia_zaiva https://www.behance.net/kseniia_zaiva