Ksenia Sokolova

Social Media Community Manager at Achieve
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Contact Information
us****@****om
(386) 825-5501
Location
Canada, CA
Languages
  • English Full professional proficiency
  • Russian Native or bilingual proficiency
  • German Elementary proficiency
  • Chinese (Simplified) Elementary proficiency

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Credentials

  • Learning to Write Marketing Copy
    LinkedIn
    Sep, 2020
    - Nov, 2024
  • Social Media Marketing for Small Business
    LinkedIn
    Aug, 2020
    - Nov, 2024
  • B2B Marketing on LinkedIn
    LinkedIn
    Jun, 2020
    - Nov, 2024
  • Instagram Marketing 2020 | Grow Organic Followers
    Udemy
    May, 2020
    - Nov, 2024
  • Marketing Your Event
    LinkedIn
    May, 2020
    - Nov, 2024
  • Social Selling with Twitter
    LinkedIn
    May, 2020
    - Nov, 2024
  • First Aid Cerificate
    -
    Jul, 2015
    - Nov, 2024

Experience

  • Achieve
    • Social Media Community Manager
      • Jun 2020 - Present

      • Produce and coordinate regular content for social media channels: Instagram, Facebook and LinkedIn• Promote the company’s products by creating marketing campaigns• Develop, implement and execute marketing strategies and marketing plans for various platforms• Prepare and copy-write reports, briefs, brochures, speeches, and Web sites • Gather, research, and prepare communications material for internal and external audiences

  • Regent Taipei - Silks Hotel Group
    • Guest Relations Officer
      • Nov 2017 - Jul 2018

      • Assigned Guest Relations Assistant Manager• Founded daily and weekly GRSO’ checklists• Introduced and launched three new guests’ experience programs• Developed SOPs for promoting hotel ratings on various platforms• Restructured and strengthened the guest feedback analysis system • Analyzed guests’ feedback to provide strategic direction for improvement of related departments• Produced daily, weekly and monthly reports for department heads and GM• Established… • Assigned Guest Relations Assistant Manager• Founded daily and weekly GRSO’ checklists• Introduced and launched three new guests’ experience programs• Developed SOPs for promoting hotel ratings on various platforms• Restructured and strengthened the guest feedback analysis system • Analyzed guests’ feedback to provide strategic direction for improvement of related departments• Produced daily, weekly and monthly reports for department heads and GM• Established training plan and evaluation criteria for GR department employees• Ensured the consistency of service quality provided• Trained and supervised new employees Show more Show less

  • IMI International Management Institute Switzerland
    • Marketing Assistant
      • May 2017 - Jul 2017

      • Translating IMI marketing materials to Russian• Producing Russian content for IMI’s social media channels• Contacting and sharing information with the target market• Research and ad-hoc marketing tasks

  • Marriott International
    • Management Trainee
      • Aug 2016 - Jan 2017

      Twelve at Hengshan, A Luxury Collection Hotel• Assisted the Guest Relations Manager• Did the check-in/check-out procedure• Coordinated VIP guests’ arrivals• Responsible for dealing with complaints• Handled personal guests requests• Created welcome letters/cards • Responsible for communication with the guests via emails• Evaluating English language skills of junior staff

Education

  • Humber College
    -
  • The Manchester Metropolitan University
    -
  • IMI International Management Institute Switzerland
    -

Community

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