Program Manager

• Nov 2022 - Present

Commercial Coordinator

• Jun 2021 - Nov 2022

- Project lead on the 2022 Trade Show & Conferences project- Project lead on a Marketing Collateral Refresh Project- Support the entire commercial team (Sales, Marketing, Partnerships and Client Success) in the day-to-day operations- Initiated and maintain Monthly Newsletters for prospects, partners, current clients and internal employees- Successfully completed a project which involved optimizing the incoming sales lead process through automation- Create evergreen and trending content (One – Pagers, Posters, Videos, etc.)- Co – chair the Smooth Culture Committee, organizing virtual and in-person social events

Rental Sales Representative

• Apr 2020 - Jun 2021

- Help grow revenue through a direct B2B sales approach- Sell transportation solutions through truck rental services to commercial customers - Maintain relationships with 16 existing high profile accounts such as Purolator, Labatt Breweries, Canadian Tire, ect. - Grew customer base by 90+ accounts in the first 3 months in the position- Use software such as SalesForce to maximize sales efforts

Assistant Rental Manager

• Oct 2019 - Apr 2020

• Handle billing for lease and rental customers, ensuring an error free experience • Developed new and maintained existing customer relationships• Grew customer base by cold calling, T-calling and performing drive blitzes • Successfully optimizing four truck rental locations through agile problem solving and fleet management • Train new associates through creating training materials as well as one on one shadowing • Used unconventional solutions to common processes in order to improve efficiency

Sales and Operations Management Trainee

• Apr 2019 - Oct 2019

• Developed advanced knowledge through first-hand experience of the transportation industry • Attended training events at Penske’s headquarters in Reading, Pennsylvania• Used tools such as AS400 to organize the distribution of our rental fleet for profit maximization

Associate

• Dec 2018 - Apr 2019

• Handled daily deliveries by companies such as FedEx, Canpar, DHL and Canada Post• Familiarized new clients with services offered at Penguin Pick Up • Exhibited exceptional customer service at all times, including addressing customer inquiries and ensuring resolution • Handled daily deliveries by companies such as FedEx, Canpar, DHL and Canada Post• Familiarized new clients with services offered at Penguin Pick Up • Exhibited exceptional customer service at all times, including addressing customer inquiries and ensuring resolution

Photographer

• Oct 2016 - Dec 2018

• Defined and recommended detailed solutions to capture images.• Consulted with supervisors to handle any unusual problems and alter existing equipment• Used a direct sales approach to sell photo packages, frames and accessories• Resolved client concerns quickly and professionally• Served as a peer coach for new sales associates• Prioritized and accomplished wide range of tasks each shift• Photographed high-quality images in a studio environment (families, babies, business professionals, large groups)

Customer Service Representative

• Aug 2016 - Oct 2016

Customer Service Representative

• Sep 2015 - Jun 2016