Experience

The Irish Times

• Ireland
• Newspaper Publishing
• 300 - 400 Employee

• Customer Care Executive

  • Aug 2023 - Present



KBC Bank Ireland

• Financial Services
• 700 & Above Employee

• Office Manager

  • Sep 2018 - Apr 2023

  Managed the daily operations of the branch, including overseeing administrative tasks, scheduling appointments and managing customer and vendor correspondence Acted as the point of contact for general/day-to-day queries from employees and customers, ensuring the service is of high quality and queries dealt with in a timely and professional manner Provided support to customer via phone, email and face to face Maintained office equipment and supplies. Conducted inventories and ordered new supplies as needed Effectively managed all inbound calls to the branch, adhering to KBC stated telephone standard and ensured all information was distributed to the relevant colleagues Assisted with creating opportunities for Sales Executives through customer discovery Maintained confidential files and records while ensuring compliance with data protection regulations Assisted customers to become active digitally and to avail of our digital enabling by creating a mobile banking guide that was published on the KBC website Show less



H&M

• Sweden
• Retail
• 700 & Above Employee

• Senior Visual Merchandiser

  • May 2014 - Sep 2018

  Visual Merchandiser: Carried out performance reviews every 6 months to analyse the team potential and set individual goals, following up on these successes frequently to keep them alive through continuous feedback Work alongside the store manager to secure the day-to-day operations of a major retailer. Together reviewed staff planning, sales plan and budget to secure the profitability I visited different stores to train and develop visual team on current trends and styling techniques Executed inspirational window displays and in-store displays to the highest standard Responded to and embraced customer feedback to enhance the customer experience in-storeEnsured promotions/price point products are displayed and communicated effectively Provided excellent customer service whilst completing visual merchandising dutiesResponsible for the maintenance and updating of employee databasesDealing with client queries over the phone and via email Show less

• Sales Assistant

  • Feb 2013 - May 2014

  Sales Assistant:Greeted and served all customers providing a friendly service and delivered a full and memorable experience Familiarity with the product range, past and present so customers can be provided with as much detail as necessaryProvided reliable information to customers in all matters relating to sales and customer serviceContributed to the store reaching its monthly, quarterly and annual sales targetsDelivered exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the store Show less



Fastrack into Information Technology (FIT)

• Ireland
• Education Administration Programs
• 1 - 100 Employee

• Receptionist

  • Oct 2011 - Dec 2012

  Welcomed customers and clients upon arrival Provided excellent customer service to clients waiting for appointments Running of reception area and managing waiting area Dealt with inbound and outbound queries in a professional manner Welcomed customers and clients upon arrival Provided excellent customer service to clients waiting for appointments Running of reception area and managing waiting area Dealt with inbound and outbound queries in a professional manner



Sweet Rosie Irish Pub

• Pärnu, Estonia

• Food Server

  • Oct 2010 - Sep 2011

  Warmly greeting and sitting guests as they enter the restaurant Ensuring highest standards in food delivery Assist in keeping the restaurant clean and safe Provide responsible service of alcoholic beverages Adhering to cash handling policies and procedures Warmly greeting and sitting guests as they enter the restaurant Ensuring highest standards in food delivery Assist in keeping the restaurant clean and safe Provide responsible service of alcoholic beverages Adhering to cash handling policies and procedures