Experience

The Cigna Group

• Hospitals and Health Care
• 700 & Above Employee

• Appeal Processing Senior Representative

  • Jan 2022 - Present

  Dallas, Texas, United States - Rejoined Cigna in medical claims in 01/2022 - Moved to Committee appeals in 05/2022 --Classify and route appeal issues to the appropriate area --Research and schedule appeals for states that mandate a Committee panel review --Collaborate with internal and external teams to include required participants --Support teammates through on-the-job-training and learning curves --Coach teammates, as directed by manager --Provide SME support



Katie's Critter Care, LLC

• Owner & Operator

  • Nov 2018 - Mar 2022

  Dallas/Fort Worth Area ---> Provide white-glove pet care service ---> Member of Professional United Pet Sitters (PUPS) ---> Doubled revenue in second half of 2019 ---> Achieved 30% of 2019 revenue in 1Q20 ---> Swiftly navigated pandemic impacts and rescaled business in order to continue to serve clients ---> Developed network of referral partners to provide full service pet care



CoreLogic

• United States
• Information Services
• 700 & Above Employee

• Senior Operations Associate

  • Apr 2020 - Dec 2021

  Irving, Texas, United States ---> Verify income and employment on the lender's behalf for borrower's going through the mortgage loan or refinancing process ---> Mentor new team members and perform on-the-job training ---> Research and resolve escalated issues ---> Quality review transcribed verifications and track errors and feedback to support supervisors and team leads in improving staff performance ---> When appropriate, recommend process changes to drive operational efficiency and improve the… Show more ---> Verify income and employment on the lender's behalf for borrower's going through the mortgage loan or refinancing process ---> Mentor new team members and perform on-the-job training ---> Research and resolve escalated issues ---> Quality review transcribed verifications and track errors and feedback to support supervisors and team leads in improving staff performance ---> When appropriate, recommend process changes to drive operational efficiency and improve the customer experience Show less



Coffee News®

• United States
• Advertising Services
• 1 - 100 Employee

• Publisher

  • Jan 2018 - Dec 2019

  Dallas, TX ---> Tripled distribution networks; 10,000 weekly copies delivered across North Texas ---> Tripled sales in first year ---> Consult with clients on effective ad design and work with design team to fulfill client requests ---> Secure ad sales through network marketing and referrals



Edward Jones

• United States
• Financial Services
• 700 & Above Employee

• Financial Advisor

  • Aug 2016 - May 2018

  Dallas/Fort Worth Area ---> Series 66 & 7 licensed ---> Managed over $9M in individual retirement and education assets ---> Facilitated monthly informational sessions for clients and prospective clients



The Hartford

• United States
• Financial Services
• 700 & Above Employee

• Vendor Manager

  • Apr 2013 - Dec 2015

  Dallas/Fort Worth Area Managed $3M+ of offshored, life and disability insurance enrollment work and supported 200+ on and off shore associates. Oversight for thousands of weekly transactions. Sourcing Lead for new operations opportunities. • Achieved 25% operational savings by identifying additional sourcing opportunities and seeking continuous improvements on existing sourcing projects • Attained strong business relationships between on and off shore teams by resolving operational problems, issues, and… Show more Managed $3M+ of offshored, life and disability insurance enrollment work and supported 200+ on and off shore associates. Oversight for thousands of weekly transactions. Sourcing Lead for new operations opportunities. • Achieved 25% operational savings by identifying additional sourcing opportunities and seeking continuous improvements on existing sourcing projects • Attained strong business relationships between on and off shore teams by resolving operational problems, issues, and disputes • Coordinated contract change requests enabling the vendor to support a larger scope of work which also resulted in operational rigor and savings

• Business Process Analyst

  • Oct 2010 - Mar 2013

  Windsor, CT / Sherman, TX Represented Operations on multi-million dollar projects, leading up to six moderate to high complexity-scoped projects simultaneously. • Delivered benefits of 20 FTE savings through sourcing 2 operational roles • Realized $570K savings over 5 years through the implementation of forecasting tools and workload management processes in Operations • Achieved premium and revenue benefits of $3.2M in Y1 by implementing new, 100% voluntary, Disability product in Operations • Migrated… Show more Represented Operations on multi-million dollar projects, leading up to six moderate to high complexity-scoped projects simultaneously. • Delivered benefits of 20 FTE savings through sourcing 2 operational roles • Realized $570K savings over 5 years through the implementation of forecasting tools and workload management processes in Operations • Achieved premium and revenue benefits of $3.2M in Y1 by implementing new, 100% voluntary, Disability product in Operations • Migrated Operations online reference tool environments and redesigned their web pages which prevented increased user outages and improved the navigational experience

• Operations and Risk Manager

  • Jan 2007 - Sep 2010

  Windsor, CT Oversaw annualized budget of $550K for systems enhancements and staff recognition. • Developed a combined team of Medical Underwriting and Enrollment staff, with 10 – 23 direct reports; included directing implementation support and responding to Requests for Proposals and Performance Guarantees • Collaborated with Field partners to drive key Voluntary and self-service Consumer strategies • Executed new audit programs and procedures for Evidence of Insurability (EOI) workflows



Cigna

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Operations Manager

  • Sep 1998 - Jan 2007

  Bristol, Connecticut, United States ---> Managed teams of claims analysts, quality analysts, and sales support staff ---> Consolidated behavioral health claims processing team from nine locations across the United States into one centralized location --->