Krzysztof Żak

Customer Love Manager at PsiBufet
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Contact Information
us****@****om
(386) 825-5501
Location
Warsaw, Mazowieckie, Poland, PL
Languages
  • English Professional working proficiency
  • Polish Native or bilingual proficiency
  • Spanish Elementary proficiency

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Bio

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Credentials

  • Project Management for Beginners
    Polish Agency for Enterprise Development
    Jan, 2021
    - Nov, 2024

Experience

  • PsiBufet
    • Poland
    • Consumer Goods
    • 1 - 100 Employee
    • Customer Love Manager
      • Jul 2023 - Present

    • Acting Customer Love Manager
      • Mar 2023 - Jul 2023

    • Team Leader
      • Jan 2022 - Mar 2023

    • Working Team Leader
      • Jun 2021 - Mar 2022

    • Client Account Specialist
      • Sep 2020 - Jun 2021

  • Pekao Direct
    • Poland
    • Banking
    • 100 - 200 Employee
    • Customer Service Specialist
      • May 2020 - Oct 2020

      - supporting customer in using the banking platform, - receiving technical notifications regarding the operation of the application and website, - encouraging customers to use banking products and services, - creating a positive image of one of the largest banks in Poland. - supporting customer in using the banking platform, - receiving technical notifications regarding the operation of the application and website, - encouraging customers to use banking products and services, - creating a positive image of one of the largest banks in Poland.

  • Webhelp
    • France
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Customer Service Specialist
      • Apr 2019 - Sep 2019

      - answering phone calls, e-mails, and messages on social media from customers, - helping customers with issues related to the service, - informing customers of promo events, - communicating with customers is in Polish and the official communication within the company in English. - answering phone calls, e-mails, and messages on social media from customers, - helping customers with issues related to the service, - informing customers of promo events, - communicating with customers is in Polish and the official communication within the company in English.

  • Ryanair - Europe's Favourite Airline
    • Ireland
    • Airlines and Aviation
    • 700 & Above Employee
    • Customer Service Agent
      • Jan 2019 - Mar 2019

      - dealing with providing information to clients (from Ireland and UK) in incoming traffic, - handling e-mail correspondence and complaints in English, - taking care of the company's offer with processing services, building and developing positive relationships with clients. - dealing with providing information to clients (from Ireland and UK) in incoming traffic, - handling e-mail correspondence and complaints in English, - taking care of the company's offer with processing services, building and developing positive relationships with clients.

  • Camp Kennybrook
    • United States
    • Recreational Facilities
    • 1 - 100 Employee
    • Support Staff
      • Jun 2018 - Sep 2018

      - Work & Travel program - Work & Travel program

  • Camp Leaders
    • United Kingdom
    • Travel Arrangements
    • 1 - 100 Employee
    • Sales Representative
      • Oct 2017 - Jun 2018

      - promoting the work & travel program - signing contracts with people participating in the program - promoting the work & travel program - signing contracts with people participating in the program

  • Camp Kennybrook
    • United States
    • Recreational Facilities
    • 1 - 100 Employee
    • Support Staff
      • Jun 2017 - Sep 2017

      - Work & Travel program - Work & Travel program

  • Camp Kennybrook
    • United States
    • Recreational Facilities
    • 1 - 100 Employee
    • Support stuff
      • Jun 2016 - Sep 2016

      - Work & Travel program - Work & Travel program

Education

  • Jagiellonian University
    master's degree, urban and spatial planning
    2019 - 2021
  • Cracow University of Technology
    Engineer's degree, urban and spatial planning
    2015 - 2019
  • Liceum Ogólnokształcące im. Stanisława Konarskiego w Oświęcimiu
    2012 - 2015

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