Krzysztof Wójcikiewicz
EMEA & SWA technical support and Service Coordinator at Gerber Technology- Claim this Profile
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Bio
Karin Meschzan
Krzysztof's technical skills and knowledge are very impressive. As an excellent teamplayer he is always ready to share his knowledge and help other team members and customers in a professional way. Even in difficult situations Krzysztof always stays calm and friendly, finding the best solution for the internal or external customer. He is definetly a person with a self-starter and can-do mentality. Working with Krzysztof has always been a real pleasure.
Guillaume GAIRIN
Krzystof is a very unique technical support person with such a wide range of skills and knowledge! His dedication to solve issues for customers and his ability to close any technical issue are equal to his constant willingness to always be up-to-date with latest technologies and softwares. He is always demonstrating extended commitment and is an example for others. He has developped his training capabilities to be able sharing and leveraging his experience and expertise in a very effective way. And he is also such an easy person to work with.
Karin Meschzan
Krzysztof's technical skills and knowledge are very impressive. As an excellent teamplayer he is always ready to share his knowledge and help other team members and customers in a professional way. Even in difficult situations Krzysztof always stays calm and friendly, finding the best solution for the internal or external customer. He is definetly a person with a self-starter and can-do mentality. Working with Krzysztof has always been a real pleasure.
Guillaume GAIRIN
Krzystof is a very unique technical support person with such a wide range of skills and knowledge! His dedication to solve issues for customers and his ability to close any technical issue are equal to his constant willingness to always be up-to-date with latest technologies and softwares. He is always demonstrating extended commitment and is an example for others. He has developped his training capabilities to be able sharing and leveraging his experience and expertise in a very effective way. And he is also such an easy person to work with.
Karin Meschzan
Krzysztof's technical skills and knowledge are very impressive. As an excellent teamplayer he is always ready to share his knowledge and help other team members and customers in a professional way. Even in difficult situations Krzysztof always stays calm and friendly, finding the best solution for the internal or external customer. He is definetly a person with a self-starter and can-do mentality. Working with Krzysztof has always been a real pleasure.
Guillaume GAIRIN
Krzystof is a very unique technical support person with such a wide range of skills and knowledge! His dedication to solve issues for customers and his ability to close any technical issue are equal to his constant willingness to always be up-to-date with latest technologies and softwares. He is always demonstrating extended commitment and is an example for others. He has developped his training capabilities to be able sharing and leveraging his experience and expertise in a very effective way. And he is also such an easy person to work with.
Karin Meschzan
Krzysztof's technical skills and knowledge are very impressive. As an excellent teamplayer he is always ready to share his knowledge and help other team members and customers in a professional way. Even in difficult situations Krzysztof always stays calm and friendly, finding the best solution for the internal or external customer. He is definetly a person with a self-starter and can-do mentality. Working with Krzysztof has always been a real pleasure.
Guillaume GAIRIN
Krzystof is a very unique technical support person with such a wide range of skills and knowledge! His dedication to solve issues for customers and his ability to close any technical issue are equal to his constant willingness to always be up-to-date with latest technologies and softwares. He is always demonstrating extended commitment and is an example for others. He has developped his training capabilities to be able sharing and leveraging his experience and expertise in a very effective way. And he is also such an easy person to work with.
Experience
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Gerber Technology a Lectra Company
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Automation Machinery Manufacturing
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1 - 100 Employee
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EMEA & SWA technical support and Service Coordinator
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Feb 2009 - Present
Technical Support and Service Coordination, EMEA & SWA technical support since May 2013 • Supporting field service engineers (FSE’s), agents and distributors (A&D’s) in EMEA Countries (CAD/CAM/CAS/IT) • Providing support to Global/European Key Accounts and regular customers for systems such as plotters, cutters, spreaders, software and networking • software and manuals translation • preparing and performing customer and A&D's trainings • handling spare parts orders, warranty and service contracts issues • working with engineering department on pending issues, escalations and product improvements Show less
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Engineer and co-owner of company
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1998 - Feb 2009
Previously employed as FSE by a local Polish distributor; later as engineer and co-owner of company GT Serwis - previously an Agent of Gerber Technology. Successfully provided CAD, plotting, cutting and spreading solutions to Polish market, service (hardware&software installations, trainings and support for customers in Eastern Europe) including spare parts and service contracts. Previously employed as FSE by a local Polish distributor; later as engineer and co-owner of company GT Serwis - previously an Agent of Gerber Technology. Successfully provided CAD, plotting, cutting and spreading solutions to Polish market, service (hardware&software installations, trainings and support for customers in Eastern Europe) including spare parts and service contracts.
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Senior Service Engineer
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2008 - 2009
Technical Support and Service • Providing end-user service (hw-repair, hw-adjustments, sw-adjustments and support) for all Gerber Technology customers • Providing end-user-installation for all Gerber Technology customers • Providing partner support for accredited Gerber Sales-partners (distributors and resellers) • Providing end-user and partner trainings • Ensuring end-user customer satisfaction for the service-deliverables Technical Support and Service • Providing end-user service (hw-repair, hw-adjustments, sw-adjustments and support) for all Gerber Technology customers • Providing end-user-installation for all Gerber Technology customers • Providing partner support for accredited Gerber Sales-partners (distributors and resellers) • Providing end-user and partner trainings • Ensuring end-user customer satisfaction for the service-deliverables
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TELSIDD
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Gliwice, Silesian District, Poland
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Supervisor of technical department
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1998 - 1998
Organization and preparation of trainings for customers (mainly energy providers and large factories) showing equipment and technology for cleaning and maintenance procedures of high voltage electrical lines and the components which require uninterrupted high AC power; engineering support Organization and preparation of trainings for customers (mainly energy providers and large factories) showing equipment and technology for cleaning and maintenance procedures of high voltage electrical lines and the components which require uninterrupted high AC power; engineering support
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Education
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1993 - 1998
AGH University of Science and Technology
Master of Science, Faculty of Electrical Engineering, Automatics, IT and Electronics / Electrical Power Engineering
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