Experience

BLME

• United Kingdom
• Banking
• 100 - 200 Employee

• Desktop Support Manager

  • Mar 2014 - Present

  • maintaining the IT infrastructure and its resources to avoid operational issues • end user support (on site and remotely; RDP, TeamViewer) • ManageEngine Service Desk management; requests, changes, ITPO • ensuring the integrity, security of the operation of the core banking system (iMAL) • responsible for end of day process • providing first and second line support on Sysadmin Tasks • AD administration, including OU’s, users, groups, permissions, passwords • creating/maintaining GPOs • Windows 7, 8, 10; Exchange 2016, 2013; Windows 2008/12/16 server maintenance • VMware; creating and maintaining virtual machines • Synology NAS management • server implementation/administration/decommissioning • NetBackup, Veeam Backup, Attix5 Pro Backup systems maintenance • set up, configure and install new PCs/laptops/Macs and associated equipment • workstation upgrades and patching, Desktop Central and WSUS • AVAYA/Polycom/Horizon (Gamma) VoIP user setup, configuration and audit • Microsoft SharePoint, user setup, permissions, maintenance • Microsoft CRM, user setup, permissions, counterparties, audit • IT knowledgebase, policies and procedures documentation • responsible for assets management and purchase orders of all IT equipment • maintain the software licensing • technical proposals for system improvements • user training, responsible for employee’s IT induction process • cross location IT Support, 2 sites in London, Manchester, Redditch, Dubai and KSA Show less



Gemini Environmental Group Ltd

• London, United Kingdom

• IT Infrastructure Engineer

  • Sep 2011 - Jan 2013

  Responsible for developing and delivering the company IT strategy, plus running the day to day operations, while also developing an on-going business continuity plan and leading IT projects. • maintaining the IT infrastructure and its resources to avoid operational issues • end user support (on site and remotely; RDP, LogMeIn, TeamViewer) • planning, developing and implementing the ICT budget, obtaining competitive prices from suppliers, to ensure cost effectiveness • scheduling upgrades and security backups of hardware and software systems • setup, management of company’s data room (SharePoint, ShareFile), • webdesign, website and emails hosting Show less



Cegedim Healthcare Solutions (formerly Vision)

• United Kingdom
• Software Development
• 200 - 300 Employee

• Service Desk Analyst

  • Mar 2009 - Jul 2011

  • 1st line support • Escalation Team member, support and manage escalations, prior to handing them off to 2nd/3rd line support, while working with and maintaining the relationships between departments and servicing the needs of GP practicies • INPS Vision3 Clinical Software support • Windows2k3 Server, AD, Exchange, Terminal Servers support • Symantec Backup • providing remote support to Vision GP Practices in England, Wales, Scotland and Northern Ireland Show less



PLUS IT Services

• London, United Kingdom

• Business Owner / IT Engineer

  • Apr 2008 - Mar 2009

  Providing professional expertise in PC and Mac computer repair and maintenance fault diagnosis, virus & spyware removal and other computer support services to home users and small businesses in London. • Maintenance contracts • Windows and Apple operating system management • Data backup and restore • Virus removal • Webdesign • Networking • IT Consultancy Providing professional expertise in PC and Mac computer repair and maintenance fault diagnosis, virus & spyware removal and other computer support services to home users and small businesses in London. • Maintenance contracts • Windows and Apple operating system management • Data backup and restore • Virus removal • Webdesign • Networking • IT Consultancy



Operum.Tech

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Engineer

  • Sep 2006 - Apr 2008

  Provided support for users on-site and over telephone, and planning for critical requirements including: network administration, computer builds, software loads, product testing, end-user support & training. • systems, hardware, software upgrades • troubleshooting • end user training • IT systems administration • remote administration and support • provided technical support and end-user training to internal and external customers on network • software, printers, RIM blackberry and computer systems installation and maintenance • design and lead network and security system upgrades, providing technical guidance and problem-solving analysis • configuring LAN/WiFi networks • participated in network hardware/software installation tasks and system integration tasks Show less