Principal Security Lead

• Jan 2023 - Present

Responsibilities include - Creating and implementing security strategy, including Information Technology (IT/EndPoints/On-premises hardware), Amazon Web Services (AWS) Cloud solutions, and Lab, - Managing security-related processes across the organization, including, for instance: Security Policies, Security Awareness, Risk management, and Security Vulnerability management, - Performing security reviews, technical security audits and security assessments to ascertain the security integrity of our systems and ensure compliance with healthcare industry standards, - Helping to ensure the business continuity of company systems and protecting company data, Show less

Sr. Engineering Manager, Cyber Security Operations, Enterprise Security

• Jan 2020 - Dec 2022

Leading Cyber Security team focused primarily on AWS Cloud, responsible for* Company-wide Cloud and EndPoints Security Vulnerability Management program. The cloud part of the program was rebuilt from scratch using robust tools and improved quality, prioritization, reporting, and support.* AWS Cloud Cyber Security reviews and analysis for the engineering team's significant changes and implementations,

Sr Engineer Manager, product Sell - Technical Operations and Security

• Jan 2019 - Jan 2020

Leading Cyber Security and Technical Operations (DevOps) teams responsible for single product Zendesk-Sell. Responsibilities included Cloud Security Operations, Security Compliance (path to SOC2, Security Policies rollout), Security Awareness, Security Response and merging Zendesk-Sell Security processes with overall Zendesk processes regarding Security. From a Technical Operations perspective, responsibilities included maintaining Zendesk-Sell SaaS (~1000 machines) availability and reliability under a constrained budget and migrating used technologies into Zendesk technology stack. Show less

Sr Engineer Manager, product Sell - Technical Operations, Security and IT Operations

• Sep 2018 - Dec 2018

Leading Cyber Security, Technical Operations (DevOps), and IT teams responsible for single product Zendesk-Sell. Responsibilities included Cloud Security Operations, Security Compliance (path to SOC2, Security Policies rollout), Security Awareness, Security Response, and merging Zendesk-Sell Security processes with overall Zendesk processes regarding Security. From a Technical Operations perspective, responsibilities included maintaining Zendesk-Sell SaaS (~1000 machines) availability and reliability under a constrained budget and migrating used technologies into Zendesk technology stack. From IT teams perspective, responsibilities included overseeing migration to Zendesk IT teams (EndPoints, EndPoint protection, Policies, employee support, internal tools support, access control including on/off-boarding, and other related IT processes) Show less

Head of Technical Operations/DevOps and Security (former Base acquired by Zendesk)

• Apr 2018 - Sep 2018

Leading Security and Technical Operations (DevOps) teams for Base. Security-related responsibilities included: AWS Cloud Security Operations including Security Response, Product Security, and Security Compliance. From a Technical Operations perspective, responsibilities included maintaining Base SaaS (~1000 machines) availability and reliability under a constrained budget, managing smaller (3 months long) and larger (1 year long) cloud-related infrastructure projects, Infrastructure 24/7 response, DR/BCP, tooling and infrastructure cost management. Show less

Head of Technical Operations/DevOps (former Base acquired by Zendesk)

• Dec 2015 - Apr 2018

Leading Technical Operations / DevOps team running all Base products on AWS Infrastructure. Responsible for 24/7 operations, change management, Incident Response Framework, DR/BCP, cost tracking and budget management.

Software Development Manager

• Jul 2011 - Nov 2015

Responsible for multiple java development teams covering Sabre Airline Ticketing Back-End, including development of new capabilities, maintanance of existing ones and production issue troubleshooting.The biggest project was a rewrite of 5 airline ticketing services and database from C++ (NSK) and TPF to Java (Linux), serving as 24/7 Sabre Ticketing Platform for 55 worldwide airline customers including American Airlines, JetBlue, Etihad and LAN. Project covered no-outage migration of all ticketing traffic. I was responsible for overall program delivery, 2 years of development management and budget - both contractor and project hours. Project was delivered without a single fallback / activation failure, included around 50 project team members, allowed multimillion savings and presented platform for further EMD/Merchandising implementation.Afterwards, responsibility included growing the team maturity, development and delivery of multiple (50+) smaller (like 300 hrs) and bigger (like 20K hrs) projects sometimes spanning over multiple business domains outside core Airline Ticketing. Show less

Software Development Supervisor

• Sep 2009 - Jul 2011

Software Development Manager

• 2005 - 2009

Led the team of 30+ people including team managers/supervisors, developers and technical analysts located in two different sites. Responsible also for planning the work and delivery of new application releases. Took part in functional specification design related to technical aspects and PLM solution architecture.Main product was a 3 tier Product Life Cycle Management application contracted to airline customers including Airbus, Eurocopter and Boeing. SPM/PLM was built with C++/COM+ and SQL Server and offered challenge in terms of complex PLM data model with full change history, multilevel lifecycle operations, graph oriented data, caching solutions, transaction management, tier’s data synchronization and e2e optimization Show less

Development Team Manager

• 1999 - 2005

Responsible for a team of 5 developers, execution of planning and solving current software development problems, developing software.Main product was a 2d CAD application written in C++/MFC running on Windows. Challenge included supporting thousands of customers, while implementing new functionalities in ten years old code.

Software Developer

• 1997 - 1999