Experience

Minte.ai

• Poland
• Software Development
• 1 - 100 Employee

• COO | Operations Director

  • Feb 2022 - Present

  We automate the processing of personal claims for the insurance industry, translating medical documentation to compensation, following the insurance company policies. The product is built on deep research of medical model, use of Hi-Tec solutions which includes Machine Learning.  Building, organizing, developing and management of operations of small company producing unique software solutions for medical insurance providers  Strong focus on organizing all company processes, systems, production - software development and service delivery, processes and procedures required by insurance market regulators, increasing organization maturity in accordance with CMMI and ITIL  Building and execution of the strategy for: services and products development, organizational growth, projects management, recruitment and staff skills growth  Building up and organizational development, organizing and developing communication, introducing industrial standards and tools for processes in software development  Wide scope of responsibility – budget, controlling, managing vendors, hiring, training, people management, agreements, data security, personal data protection and procedures, building documentation and knowledge management practices, managing customer relations and customer satisfaction Show less



Infosys BPM

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Operations Manager / Sr Service Delivery Manager

  • May 2016 - Feb 2022

  - Providing Master Data Services, ITIL, LEAN - Leading international team of c. 120 people in 3 locations (Pune, India; Łódź, Poland, San Jose, Costa Rica) - Building and exploring business opportunities, building customer relations, - Leading program of process automation and robotization (RPA, AI, automation with use of Machine learning / artificial intelligence) - Recruitment, managing retention, budget management (P&L), business process management, - Organizational and service improvement, Change management. processes automation. BPM, RPM, Use of RPA and TOC tools (Theory of constraints) Show less



Capgemini

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Outsourcing and Shared Services Subject Matter Expert (SME), Project Manager

  • Oct 2011 - May 2016

  - Projects of building IT SSC and IT Outsourced Services centers - Participation in selling processes: proposals for public and private bids. RFP, RFI - Cooperation with client senior management. case analysis and consulting - Project Management. - Due-diligence, SLA/OLA, risk, organizational and process change management, knowledge transfer, quality control, KPI, building recruitment strategy/schedule, building and control of startup/operational phase schedules and costs - Projects of building IT SSC and IT Outsourced Services centers - Participation in selling processes: proposals for public and private bids. RFP, RFI - Cooperation with client senior management. case analysis and consulting - Project Management. - Due-diligence, SLA/OLA, risk, organizational and process change management, knowledge transfer, quality control, KPI, building recruitment strategy/schedule, building and control of startup/operational phase schedules and costs



TD SYNNEX North America

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Interim Manager | Freelance consultant

  • 2009 - 2011

  Interim manager in roles: - Software development Manager - IT Project Manager - IT Services Integration Manager Change management, (communication, effectiveness and quality improvement, introducing industry standards: ITIL, PRINCE, Agile), Coaching and training employees Interim manager in roles: - Software development Manager - IT Project Manager - IT Services Integration Manager Change management, (communication, effectiveness and quality improvement, introducing industry standards: ITIL, PRINCE, Agile), Coaching and training employees



Shoresh

• Interim Manager | Freelance Consultant

  • 2009 - 2011

  Providing consulting and interim management services - IT services and software development management, process and organizational improvement - IT services management consulting Providing consulting and interim management services - IT services and software development management, process and organizational improvement - IT services management consulting



Symantec

• United States
• Software Development
• 700 & Above Employee

• Shared Services Center Manager | Service Delivery Manager | Operations Manager

  • Jun 2001 - Jan 2009

  - Created from scratch, developed and managed SSC in Warsaw: - Delivered software localization services, Software development, QA services - Leading over 50 engineers in Warsaw and vendor sites services in 5 sites in Eastern Europe - Built and managed new business opportunities, portfolio development, new business strategies, managing relations with new internal customers, vendors and VP level stakeholders. - Highly motivated, innovative team of managers and experts. with negligible turnover rate. - Hiring, employees development, evaluation, attrition, P&L, high ROI, Costs Optimization, changes in production processes, organizational and processes improvements, high innovations, Built outsourcing strategies, vendors network Show less



Novell

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Head IT administrator CEE sites

  • 1999 - 2001