Krzysztof Jaśkowiec

Customer Service and Retention Director at ITI Neovision
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Contact Information
us****@****om
(386) 825-5501
Location
Krakow Metropolitan Area, PL
Skills

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Experience

  • ITI Neovision
    • Poland
    • Broadcast Media Production and Distribution
    • 100 - 200 Employee
    • Customer Service and Retention Director
      • Nov 2018 - Present

      Responsible for all CRM operations in in-house (3 sites) and outsourced call centers. Infoline for customer service, digital channels, claims, outbound campaigns, debt collections, upsell and cross- sell.

    • Customer Retention Director
      • Jan 2016 - Oct 2018

    • Customer Retention and Debt Collection Director
      • Mar 2015 - Dec 2015

    • Customer Care Deputy Director
      • Aug 2014 - Feb 2015

    • Customer Retention Manager
      • Apr 2013 - Aug 2014

    • Process Development Manager
      • Oct 2012 - Mar 2013

    • External Call Center Manager
      • May 2012 - Oct 2012

    • Quality Control Manager
      • Mar 2009 - May 2012

    • Quality Control Specialist
      • Dec 2007 - Feb 2009

    • Call Center Agent
      • Oct 2006 - Nov 2007

Education

  • Uniwersytet Jagielloński w Krakowie
    Magister (Mgr)

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