Regional Service Manager

• Apr 2020 - Present

act. Head of Vendor Management & OHS for CU NOCE/NMSD

• Feb 2019 - Apr 2020

3PP Program Manager

• Oct 2014 - Apr 2020

Operations Manager

• Nov 2013 - Oct 2014

Managed Services Program Manager

• Jul 2010 - Nov 2013

I have overall responsibility for Ericsson's most sophisticated projects and VIP Customers, managing projects in the following areas: Scope, Quality, Procurement, Time, Finance, Human Resources, Risk, Communications Managing all special projects including Service Delivery, Responsible for the cost-effectiveness of technical solutions by considering the initial implementation costs and the project running costs, Responsible for ensuring the cost-effectiveness of all SIP departments, Responsible for planning all projects costs, Cooperation with Sourcing during agreement preparation and negotiation, Identifying potential add-on sales opportunities emerging from the execution of the contract, Ensuring that proper procedures are set up for invoicing, Supporting the Key Account Manager and project teams in preparing all cost data, Acting as the main escalation point for Service Delivery, Responsible for translating the contractual / technical requirements for all SIP departments (NOC, LDU) and for validating and approving all activities performed by those units under the scope of the contract, Responsible for current / new service delivery process changes / introduction regarding process costs optimisation, Monitoring project delivery KPIs and improving plans in all SIP departments (NOC, Field, 3PP). Show less

PA Managed Services Manager

• Mar 2009 - Jun 2010

 Driving the Managed Services Business with full profit and loss responsibility, Defining and implementing a business development strategy in order to secure profitable growth of Managed Services, Defining and implementing delivery strategies, in line with company strategy, Delivering Managed Services projects to exceed our customers' requirements, Developing the required skills and competencies to sell and deliver Managed Services, Ensuring that we offer the correct and latest services portfolio to our customers by supporting our KAMs with the correct offers, Managing warranties and SLAs by ensuring (through ELS and third parties) that Customer Support services are delivered according to contractual commitments, Presenting the latest solutions and updates to customers and ensuring their implementation on the network, Managing warranties and contracts for customers, Supporting services from cost point of view (responsible for cost forecasting, follow up on actual costs versus budget costs) to ensure that agreed profitability is achieved,  Providing feedback on cost to SIP departments, KAMs and SDMs,  Managing the customer's expectations and perceptions of the SLA in order to ensure excellent Customer Satisfaction, Ensuring agreed processes and work instructions are implemented and used by the customer and support organisation, Providing effective support to the KAM in negotiations and service discussions,  Ensuring that the sales leads are promoted to and used by the KAM to increase customer support and customer satisfaction,  Ensuring escalation procedure is followed and that expectations and perceptions of customers are at all times managed in a professional manner. Show less

Technical Support Manager

• Oct 2008 - Mar 2009

Physical Network Manager

• Jul 2006 - Oct 2008

Network Platform Specialist

• Nov 2003 - Jun 2006

Radio Systems Specialist

• Apr 2000 - Nov 2003

Network Develop Coordinator

• Nov 1998 - Apr 2000

Subscriber Network Specialist

• Aug 1998 - Nov 1998