ServiceNow Technical Consultant

• Nov 2018 - Present

Junior Tools Consultant / Junior ServiceNow Developer

• Mar 2018 - Oct 2018

Junior ServiceNow Developer- ServiceNow administration- modifying ServiceNow functionality in adherence to customer's needs

Customer Service Specialist

• Jul 2017 - Feb 2018

Customer Service Specialist. 2nd line of support - IT Service Desk for Carnival Cruise Lines.- Providing soultions to more complex technical issues,- Fulfilling requests related to software installation,- Assisting 1st line agents with difficult calls.

Customer Service Analyst

• May 2016 - Jun 2017

Customer Service Analyst – IT Service Desk for Heathrow Airport (BAA)- Processing incoming calls and emails – triaging issues and requests and assigning them to appropriate resolving teams- Resolving less complex issues – remote control assistance, account unlocks, password resets etc.

Warehouse Operative

• Aug 2015 - Jan 2016

VNA/reach truck driver’s assistant – putting away pallets, loading trailers, checking paperwork, scanning stock into location and out for despatch etc. VNA/reach truck driver’s assistant – putting away pallets, loading trailers, checking paperwork, scanning stock into location and out for despatch etc.

Geologist

• Oct 2013 - Jun 2014

- Member of a five-month exploration project in Guinea, West Africa; - Acquiring, analysing and compiling the data, which was later used to drawing up reports, cross sections and maps; - Coordinating the work of local helpers and working with a multicultural team; - Acquiring, describing and cataloging different types of samples and preparing them for further laboratory tests; - For two months supervising the proper functioning of the exploration camp (supply and administration); - Documenting potential deposits of gold and bauxite. Show less

Geologist

• Jul 2012 - Jun 2013

- Collecting, digitizing and archival data analysing, which was later used to drawing up reports and correlations; - Translating geological documentation from Polish into English and from English into Polish; - Creating well correlations in the professional computer software. - Collecting, digitizing and archival data analysing, which was later used to drawing up reports and correlations; - Translating geological documentation from Polish into English and from English into Polish; - Creating well correlations in the professional computer software.

Senior geologist

• Mar 2010 - Jun 2012

- Member of a three-month exploration project on the islands of Luzon and Masbate, Philippines; - Acquiring, analysing and compiling the data, which was later used to drawing up reports, cross sections and maps; - Coordinating the work of local helpers and working with a multilingual team; - Documenting potential deposits of magnetite sand; - Collecting, digitizing, analysing and compiling archival data in the Department of Archival Data Studies, Scouting and Permitting; - Participating in geophysical field surveys carried out with various methods throughout Poland. Show less

IT Technician

• Apr 2008 - Feb 2010

University of Warsaw - Faculty of Mathematics, Informatics and Mechanics. - Supervision of the technical condition of computer hardware and helping department employees in solving problems with computer hardware and software (IT helpdesk); - Helping in the organization of three large tenders for computer equipment for the department. University of Warsaw - Faculty of Mathematics, Informatics and Mechanics. - Supervision of the technical condition of computer hardware and helping department employees in solving problems with computer hardware and software (IT helpdesk); - Helping in the organization of three large tenders for computer equipment for the department.