Experience

CLI Studios, Inc.

• United States
• E-Learning Providers
• 1 - 100 Employee

• Director of Student Life & Wellbeing @ the CLI Conservatory

  • Aug 2022 - Present

  This role is a true dream come true. I am able to use all of my previous experiences at CLI Studios to coach, mentor, and care for the hearts, minds, souls, and bodies of the artists at the CLI Conservatory. Every day looks different, but my goal is to help the dancers at the CLI Conservatory find themselves more deeply, build confidence, release comparison, and become not only amazing artists, but most importantly incredible humans.

• Product Manager

  • Sep 2021 - Aug 2022

• People Ops Manager

  • Jul 2019 - Sep 2021

  Managing people operations for a venture-backed startup full of diverse, creative, and passionate individuals! Over the last months some of what I have been working on include: *Recruiting and hiring senior-level team members across Marketing and Product(Growth Marketing Director, Content Marketing Director, Principal Product Designer) *Shepherding team through multiple transitions throughout 2020 and 2021 *Building People Ops function from the ground up including areas such as… Show more Managing people operations for a venture-backed startup full of diverse, creative, and passionate individuals! Over the last months some of what I have been working on include: *Recruiting and hiring senior-level team members across Marketing and Product(Growth Marketing Director, Content Marketing Director, Principal Product Designer) *Shepherding team through multiple transitions throughout 2020 and 2021 *Building People Ops function from the ground up including areas such as performance management, onboarding, company intranet, compliance needs, policies and procedures *Forming a DEI team of employees to foster conversations, create events, and allow CLI Studios to be a part of the change we want to see *Continuing to lead the charge in creating a culture of recognition, high performance, passion, creativity, unity, positivity, fueled by an incredible mission

• Customer Experience Manager

  • Sep 2018 - Jul 2019

  Managed and led a team of Account Managers and Customer Experience Representatives through training, setting and achieving quarterly sales goals, and personal and professional development. Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships. Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis to 700+ accounts. Provided upsell opportunities to client portfolio… Show more Managed and led a team of Account Managers and Customer Experience Representatives through training, setting and achieving quarterly sales goals, and personal and professional development. Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships. Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis to 700+ accounts. Provided upsell opportunities to client portfolio and lead team to grow company recurring revenue by $100,000+ quarterly. Worked with sales and marketing team on creative projects for continued customer engagement

• Customer Experience Account Manager

  • Feb 2018 - Sep 2018



Le Cole De Danse, Mission DanceWorks

• Baltimore, Maryland Area

• Ballet and Contemporary Dance Instructor

  • Jun 2017 - Jan 2018

  As a classically trained ballet dancer and professional contemporary dancer, taught with the knowledge base of years of experience. Passionately challenged ongoing personal growth in order to inspire my students. Taught ballet and contemporary to dancers ages 5-18, developed lesson and training plans, and managed a classroom of 14 students. As a classically trained ballet dancer and professional contemporary dancer, taught with the knowledge base of years of experience. Passionately challenged ongoing personal growth in order to inspire my students. Taught ballet and contemporary to dancers ages 5-18, developed lesson and training plans, and managed a classroom of 14 students.



Evolutions by Coppermine

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Front Desk Agent

  • Feb 2017 - Jan 2018

  Worked daily to engage new customers and build relationships with current members, maintaining a strong base of returning members.Sold new customers memberships in a competitive boutique fitness market. Trained new hires and employees on MindBody Application, membership sales and daily routines. Honed skills as a customer service manager and representative. Worked daily to engage new customers and build relationships with current members, maintaining a strong base of returning members.Sold new customers memberships in a competitive boutique fitness market. Trained new hires and employees on MindBody Application, membership sales and daily routines. Honed skills as a customer service manager and representative.



Starbucks

• United States
• Retail
• 700 & Above Employee

• Barista

  • Dec 2015 - Dec 2016

  Demonstrated with excellence the company’s core values of nurturing the human spirit through engaging customers in personal moments of connection. I lead training new partners on the on crafting quality beverages while maintaining accuracy and efficiency in a fast-paced environment. Demonstrated with excellence the company’s core values of nurturing the human spirit through engaging customers in personal moments of connection. I lead training new partners on the on crafting quality beverages while maintaining accuracy and efficiency in a fast-paced environment.



Kids Love to Cook

• Sydney, AUS

• Kids Cooking Instructor, Assistant Program Manager

  • Jan 2015 - Jan 2016

  As an assistant program manager I revamped educational cooking experiences for children through designing new menu items and incorporating learning activities for children. I managed set-up and facilitated cooking lessons and seasonal cooking classes for children ages 5-18. I acquired new clientele through cooking demonstrations at local food festivals. Managed social media presence through blogging, Facebook, and Instagram. As an assistant program manager I revamped educational cooking experiences for children through designing new menu items and incorporating learning activities for children. I managed set-up and facilitated cooking lessons and seasonal cooking classes for children ages 5-18. I acquired new clientele through cooking demonstrations at local food festivals. Managed social media presence through blogging, Facebook, and Instagram.



Sola Coffee Cafe

• Raleigh, NC

• Business Intern

  • Jun 2014 - Dec 2014

  Through this internship experience I gained knowledge and education in running a small business in the F&B world. I worked in a fast paced environment alongside a strong team, helping to facilitate front and back of house processes. Working alongside the owners I discussed initiatives to improve the business, reviewed the finances of the business, created newsletters, updated the website, and aided in managing the catering orders. Through this internship experience I gained knowledge and education in running a small business in the F&B world. I worked in a fast paced environment alongside a strong team, helping to facilitate front and back of house processes. Working alongside the owners I discussed initiatives to improve the business, reviewed the finances of the business, created newsletters, updated the website, and aided in managing the catering orders.



Olives & Grace

• Boston, MA

• Small Business and Marketing Intern

  • Oct 2013 - May 2014

  As the first official hire for this business, I worked with Sofi Madison, owner of Olives & Grace in promoting business through marketing efforts such as social media marketing and events. It was pivotal to network with fellow small businesses to create new ideas for supporting the local small business economy. As well, Sofi and I together rebranded the website, updated social media and created an online retail store. As the first official hire for this business, I worked with Sofi Madison, owner of Olives & Grace in promoting business through marketing efforts such as social media marketing and events. It was pivotal to network with fellow small businesses to create new ideas for supporting the local small business economy. As well, Sofi and I together rebranded the website, updated social media and created an online retail store.



Loews Hotels & Co

• United States
• Hospitality
• 700 & Above Employee

• Front Desk Intern

  • May 2013 - Aug 2013

  Welcomed guests into hotel with an attitude and posture of readiness to help. Effectively dealt with guest issues through listening well to guest needs and utilizing problem solving skills. Worked with front desk team to ensure every guest received a positive experience that exceeded expectations through maintaing awareness of guests and their needs and encouraging positive attitudes. Utilized concierge knowledge to help guests become familiar with shops, restaurants, and activities of the… Show more Welcomed guests into hotel with an attitude and posture of readiness to help. Effectively dealt with guest issues through listening well to guest needs and utilizing problem solving skills. Worked with front desk team to ensure every guest received a positive experience that exceeded expectations through maintaing awareness of guests and their needs and encouraging positive attitudes. Utilized concierge knowledge to help guests become familiar with shops, restaurants, and activities of the surrounding area. Show less Welcomed guests into hotel with an attitude and posture of readiness to help. Effectively dealt with guest issues through listening well to guest needs and utilizing problem solving skills. Worked with front desk team to ensure every guest received a positive experience that exceeded expectations through maintaing awareness of guests and their needs and encouraging positive attitudes. Utilized concierge knowledge to help guests become familiar with shops, restaurants, and activities of the… Show more Welcomed guests into hotel with an attitude and posture of readiness to help. Effectively dealt with guest issues through listening well to guest needs and utilizing problem solving skills. Worked with front desk team to ensure every guest received a positive experience that exceeded expectations through maintaing awareness of guests and their needs and encouraging positive attitudes. Utilized concierge knowledge to help guests become familiar with shops, restaurants, and activities of the surrounding area. Show less