Experience

Epic Mountain Express

• United States
• Truck Transportation
• 1 - 100 Employee

• Assistant Reservations Manager

  • Aug 2016 - Present

  -Interviewed, hired, and trained new employees.-Produced schedules for reservation agents.-Administered employee reviews.-Managed small group reservations and manifests.-Answered guest service calls.

• Reservation Supervisor

  • Aug 2015 - Aug 2016

  -Handled guest incidents.-Managed reservation agents.-Provided the call center schedule.-Coaching and training for Reservations Agents.-Ran daily phone reports.



Colorado Mountain Express

• United States
• Railroad Equipment Manufacturing

• Reservations Lead Agent

  • Jun 2014 - Aug 2015

  -Answer guest service calls.-Responded to guest requests to modify or cancel reservations.-Assisted the accounting department.-Provided reservation integrity to existing reservations.

• Reservations Agent

  • Oct 2012 - May 2014

  -Answered guest questions.-Reserved, modified, and cancelled guest reservations.