Experience

Crexi

• United States
• Software Development
• 200 - 300 Employee

• Customer Success Manager

  • Feb 2022 - Present

  * Driving adoption and usage of the product and managing customer relationships * Strengthens customer relationships to create rapport, resell product value, reduce churn and maximize conversion * Partner internally with all revenue divisions to identify areas of potential cross-sell and upsell opportunities and ensure non-event renewals. * Build relationships with key stakeholders in the customer’s organization to enable a great customer experience and capture any concerns from a… Show more * Driving adoption and usage of the product and managing customer relationships * Strengthens customer relationships to create rapport, resell product value, reduce churn and maximize conversion * Partner internally with all revenue divisions to identify areas of potential cross-sell and upsell opportunities and ensure non-event renewals. * Build relationships with key stakeholders in the customer’s organization to enable a great customer experience and capture any concerns from a commercial perspective. * Represent Crexi as a domain and product expert in customer interaction in both customer-facing and internal communities * Being the trusted partner for the customer on use-case and product functionality

• Sales Development Representative

  • Jul 2021 - Feb 2022

  Prospect and find potential clients that meet the ICP within the market Qualify leads as sales opportunities Nurture the initial stages of a sales process Contact potential clients through cold calls and emails to present the Crexi solution Schedule meetings or calls between potential clients and Account Executives Utilize technologies such as Salesforce.com, Outreach, Zoom, RingCentral, Jira, and more



J&K Productions

• United States
• Technology, Information and Internet

• Chief Executive Officer

  • Nov 2018 - Present

  Production company located in Los Angeles with location rentals in downtown Los Angeles and Las Vegas. Also short term rental in Las Vegas. We can handle all your production needs from the location, food and décor. For more information please visit www.jklocations.com Production company located in Los Angeles with location rentals in downtown Los Angeles and Las Vegas. Also short term rental in Las Vegas. We can handle all your production needs from the location, food and décor. For more information please visit www.jklocations.com



Cross Country Trucking Service

• Riverside, Ca

• Business Operational Manager

  • Jan 2008 - Present

  Registration Service. Specializing in Permits and Transportation Services needs. "We keep you legal ...while you keep trucking" Registration Service. Specializing in Permits and Transportation Services needs. "We keep you legal ...while you keep trucking"



The L.A. Grand Hotel Downtown

• United States
• Hospitality
• 1 - 100 Employee

• Senior Sales Manager

  • Jan 2020 - Jun 2020

  o Luxury full-service Hotel in the fast-paced downtown market o Review hotel intelligence, history from Salesforce, internet, trade journals, and other publications to learn about upcoming conventions and social functions for large groups. o Actively participate in city functions and events, and/or attend professional associations to further knowledge of the market and to solicit prospective clients. o Calls on prospects to solicit business, analyze requirements, outlines available… Show more o Luxury full-service Hotel in the fast-paced downtown market o Review hotel intelligence, history from Salesforce, internet, trade journals, and other publications to learn about upcoming conventions and social functions for large groups. o Actively participate in city functions and events, and/or attend professional associations to further knowledge of the market and to solicit prospective clients. o Calls on prospects to solicit business, analyze requirements, outlines available Hotel facilities and services offered and quotes prices. o Verifies confirmed rates via RFP or draws up contract and obtains signatures. o Confers with customer and Hotel department heads to plan any specific account requirements. o Works closely with the Revenue/Reservations Manager to develop rate strategies. o Prospects for local and global transient accounts and group accounts assisting as needed in multiple markets. o Works with Director of Sales (DOSM) to develop sales initiatives and projects. Show less o Luxury full-service Hotel in the fast-paced downtown market o Review hotel intelligence, history from Salesforce, internet, trade journals, and other publications to learn about upcoming conventions and social functions for large groups. o Actively participate in city functions and events, and/or attend professional associations to further knowledge of the market and to solicit prospective clients. o Calls on prospects to solicit business, analyze requirements, outlines available… Show more o Luxury full-service Hotel in the fast-paced downtown market o Review hotel intelligence, history from Salesforce, internet, trade journals, and other publications to learn about upcoming conventions and social functions for large groups. o Actively participate in city functions and events, and/or attend professional associations to further knowledge of the market and to solicit prospective clients. o Calls on prospects to solicit business, analyze requirements, outlines available Hotel facilities and services offered and quotes prices. o Verifies confirmed rates via RFP or draws up contract and obtains signatures. o Confers with customer and Hotel department heads to plan any specific account requirements. o Works closely with the Revenue/Reservations Manager to develop rate strategies. o Prospects for local and global transient accounts and group accounts assisting as needed in multiple markets. o Works with Director of Sales (DOSM) to develop sales initiatives and projects. Show less



Hyatt House

• Hospitality
• 300 - 400 Employee

• Director of Sales

  • Jun 2016 - Jan 2020

  o o Extended stay hotel with 122 suites with full kitchens. o Direct oversight of the Sales and Marketing operations of the hotel. o Responsible for driving the Sales and Marketing Budget/P&L, revenue forecasting, advertising, marketing, developing and writing business plans, and ownership meetings. o Responsible for the supervision of Sales Coordinator, trainees, interns, and administrative staff. o Recruiting and hiring of sales staff, training, managing and coaching sales… Show more o o Extended stay hotel with 122 suites with full kitchens. o Direct oversight of the Sales and Marketing operations of the hotel. o Responsible for driving the Sales and Marketing Budget/P&L, revenue forecasting, advertising, marketing, developing and writing business plans, and ownership meetings. o Responsible for the supervision of Sales Coordinator, trainees, interns, and administrative staff. o Recruiting and hiring of sales staff, training, managing and coaching sales managers in their selling process in order to meet company goals and maximize hotel revenues. o YOY Success with the Los Angeles market and showing growth in weekly Smith travel accommodations report (STAR) report. o Coordinating sales and operations (Housekeeping, Front Desk and Maintenance) to make a seamless guest experience. o Act as a liaison with internal departments (Housekeeping, Front Desk and Maintenance) to make a seamless guest experience. Show less o o Extended stay hotel with 122 suites with full kitchens. o Direct oversight of the Sales and Marketing operations of the hotel. o Responsible for driving the Sales and Marketing Budget/P&L, revenue forecasting, advertising, marketing, developing and writing business plans, and ownership meetings. o Responsible for the supervision of Sales Coordinator, trainees, interns, and administrative staff. o Recruiting and hiring of sales staff, training, managing and coaching sales… Show more o o Extended stay hotel with 122 suites with full kitchens. o Direct oversight of the Sales and Marketing operations of the hotel. o Responsible for driving the Sales and Marketing Budget/P&L, revenue forecasting, advertising, marketing, developing and writing business plans, and ownership meetings. o Responsible for the supervision of Sales Coordinator, trainees, interns, and administrative staff. o Recruiting and hiring of sales staff, training, managing and coaching sales managers in their selling process in order to meet company goals and maximize hotel revenues. o YOY Success with the Los Angeles market and showing growth in weekly Smith travel accommodations report (STAR) report. o Coordinating sales and operations (Housekeeping, Front Desk and Maintenance) to make a seamless guest experience. o Act as a liaison with internal departments (Housekeeping, Front Desk and Maintenance) to make a seamless guest experience. Show less



Residence Inn

• Hospitality
• 700 & Above Employee

• Sales Manager

  • Mar 2014 - Jul 2016

  o Extended stay hotel with 142 rooms. o Specialized in Sports, Military, entertainment, religious, fraternal (SMERF) and Corporate accounts. o Responsible for increasing revenues by soliciting new business. o Analyzed current and potential business segments and coordinated all activities to increase revenue and market share. o Led tactical projects such as tele-prospecting and the coordination of sales blitzes. o Directed solicitation cold calls to local business and prospective… Show more o Extended stay hotel with 142 rooms. o Specialized in Sports, Military, entertainment, religious, fraternal (SMERF) and Corporate accounts. o Responsible for increasing revenues by soliciting new business. o Analyzed current and potential business segments and coordinated all activities to increase revenue and market share. o Led tactical projects such as tele-prospecting and the coordination of sales blitzes. o Directed solicitation cold calls to local business and prospective leads. o Created relationships/partnership with local businesses and industries that will beneficial hotels. o Proactively pursued, organized and booked sleeping rooms and group business for the hotel. o Implemented policies and procedures when necessary for optimal efficiencies to occur in all areas of the sales transactions and lead turnover. o Gained knowledge of the competition's product and current marketing strategies. o Communicated effectively with all hotels to ensure group arrangements are carried out efficiently as possible. o Confirmed group bookings, using availability and rate guidelines approved by the General Manager and revenue management. Show less o Extended stay hotel with 142 rooms. o Specialized in Sports, Military, entertainment, religious, fraternal (SMERF) and Corporate accounts. o Responsible for increasing revenues by soliciting new business. o Analyzed current and potential business segments and coordinated all activities to increase revenue and market share. o Led tactical projects such as tele-prospecting and the coordination of sales blitzes. o Directed solicitation cold calls to local business and prospective… Show more o Extended stay hotel with 142 rooms. o Specialized in Sports, Military, entertainment, religious, fraternal (SMERF) and Corporate accounts. o Responsible for increasing revenues by soliciting new business. o Analyzed current and potential business segments and coordinated all activities to increase revenue and market share. o Led tactical projects such as tele-prospecting and the coordination of sales blitzes. o Directed solicitation cold calls to local business and prospective leads. o Created relationships/partnership with local businesses and industries that will beneficial hotels. o Proactively pursued, organized and booked sleeping rooms and group business for the hotel. o Implemented policies and procedures when necessary for optimal efficiencies to occur in all areas of the sales transactions and lead turnover. o Gained knowledge of the competition's product and current marketing strategies. o Communicated effectively with all hotels to ensure group arrangements are carried out efficiently as possible. o Confirmed group bookings, using availability and rate guidelines approved by the General Manager and revenue management. Show less



Jazz At The Lake Productions

• Riverside, Ca

• Event Coordinator/ CEO

  • Aug 2011 - Mar 2016

  Event planning company that raises money for non-profit organization through festivals in the community . . We hold our annual Jazz at the lake festrival every year with a host of other events throughout the year. If you need someone to help you put together and amazing function please give us a call. Profit and non profit events. www.jazzatthelakeproductions.com Event planning company that raises money for non-profit organization through festivals in the community . . We hold our annual Jazz at the lake festrival every year with a host of other events throughout the year. If you need someone to help you put together and amazing function please give us a call. Profit and non profit events. www.jazzatthelakeproductions.com



Valpak

• United States
• Advertising Services
• 700 & Above Employee

• Account Executive

  • Sep 2011 - Apr 2014

  o Business to business sales in a large territory, assisting with the sales cycle from start to finish o Generated new business in assigned area through effective networking, referral. generation, and local prospecting, with a demonstrated passion and curiosity about local businesses, for what they do and what they need in order to grow and thrive. o Identified key decision makers by face-to-face and phone call prospecting, as well as use of email, LinkedIn and other contemporary methods… Show more o Business to business sales in a large territory, assisting with the sales cycle from start to finish o Generated new business in assigned area through effective networking, referral. generation, and local prospecting, with a demonstrated passion and curiosity about local businesses, for what they do and what they need in order to grow and thrive. o Identified key decision makers by face-to-face and phone call prospecting, as well as use of email, LinkedIn and other contemporary methods within a defined territory to grow and nurture. o Provided exceptional ongoing account management to your existing clients to ensure their programs are successful, to develop trusted relationships and to renew and upgrade their programs. o Worked with clients and Valpak designers on high-impact ad design, including effective offers. o Developed compelling and effective marketing solutions from Valpak’s robust and market-leading suite of products, including direct mail, Web sites, SEM and more o Met and exceed established sales goals - and exceed own personal earnings goals. o Executed required sales administrative functions to initiate orders and accurately publish ad campaigns. Show less o Business to business sales in a large territory, assisting with the sales cycle from start to finish o Generated new business in assigned area through effective networking, referral. generation, and local prospecting, with a demonstrated passion and curiosity about local businesses, for what they do and what they need in order to grow and thrive. o Identified key decision makers by face-to-face and phone call prospecting, as well as use of email, LinkedIn and other contemporary methods… Show more o Business to business sales in a large territory, assisting with the sales cycle from start to finish o Generated new business in assigned area through effective networking, referral. generation, and local prospecting, with a demonstrated passion and curiosity about local businesses, for what they do and what they need in order to grow and thrive. o Identified key decision makers by face-to-face and phone call prospecting, as well as use of email, LinkedIn and other contemporary methods within a defined territory to grow and nurture. o Provided exceptional ongoing account management to your existing clients to ensure their programs are successful, to develop trusted relationships and to renew and upgrade their programs. o Worked with clients and Valpak designers on high-impact ad design, including effective offers. o Developed compelling and effective marketing solutions from Valpak’s robust and market-leading suite of products, including direct mail, Web sites, SEM and more o Met and exceed established sales goals - and exceed own personal earnings goals. o Executed required sales administrative functions to initiate orders and accurately publish ad campaigns. Show less



iHeartMedia

• United States
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Co- Host / Assistant Producer for the I E top 20 Countdown

  • Jan 2011 - Sep 2012

  The top IE top 20 countdown in the Inland Empire. Tune in Sunday 9-11 AM and again Monday 10- 12 PM and see why we are so goood! The top IE top 20 countdown in the Inland Empire. Tune in Sunday 9-11 AM and again Monday 10- 12 PM and see why we are so goood!



Rockland Incorporated

• United States
• Advertising Services

• Account Executive

  • Aug 2007 - Nov 2008

  one of the leading outsources in business to business sales and marketing, a very competitive and dynamic company. Helping companies with marketing strategies and building growth to new markets. Duties/ Responsibilities o Liaison between the company and clients, which allowed me to use excellent communications skills. o Qualify prospective clients by phone and close deals in-person o Manage relationships with established clients and construct proposals and contracts within… Show more one of the leading outsources in business to business sales and marketing, a very competitive and dynamic company. Helping companies with marketing strategies and building growth to new markets. Duties/ Responsibilities o Liaison between the company and clients, which allowed me to use excellent communications skills. o Qualify prospective clients by phone and close deals in-person o Manage relationships with established clients and construct proposals and contracts within selling guidelines to develop and maintain a book of business o Provide ongoing and up-to-date documentation to the operations team and regularly collaborate best deal strategies o Responsible for coordinating sales-related details before and after the sale. Handling contracts was a key part of the sales process. Show less one of the leading outsources in business to business sales and marketing, a very competitive and dynamic company. Helping companies with marketing strategies and building growth to new markets. Duties/ Responsibilities o Liaison between the company and clients, which allowed me to use excellent communications skills. o Qualify prospective clients by phone and close deals in-person o Manage relationships with established clients and construct proposals and contracts within… Show more one of the leading outsources in business to business sales and marketing, a very competitive and dynamic company. Helping companies with marketing strategies and building growth to new markets. Duties/ Responsibilities o Liaison between the company and clients, which allowed me to use excellent communications skills. o Qualify prospective clients by phone and close deals in-person o Manage relationships with established clients and construct proposals and contracts within selling guidelines to develop and maintain a book of business o Provide ongoing and up-to-date documentation to the operations team and regularly collaborate best deal strategies o Responsible for coordinating sales-related details before and after the sale. Handling contracts was a key part of the sales process. Show less



Darden

• United States
• Restaurants
• 700 & Above Employee

• Lead Server- Red Lobster

  • Jan 2005 - Jan 2008

  Fine dining seafood restaurant that specializes in customer care and quality of food  Manage and aggressively upsell food and wine to generate a greater check revenue  Displayed excellent customer service on nightly basis  Represented the band of red lobster and Darden inc.  Managed and handled own bank Fine dining seafood restaurant that specializes in customer care and quality of food  Manage and aggressively upsell food and wine to generate a greater check revenue  Displayed excellent customer service on nightly basis  Represented the band of red lobster and Darden inc.  Managed and handled own bank



LensCrafters

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Sales Supervisor

  • Jan 2003 - Jan 2005

  LensCrafters is a leader in optical retailing, offering impeccable customer service, quality products and some of the biggest names in frames. o Coached and trained eyewear associates how to deal with customers and increase sales volume and revenue o Consistently meet or exceed quotas on a regular basis Manage and develop client relationships by providing exceptional client support and ensure high retention rates. o Organizational skills and strong time management abilities with… Show more LensCrafters is a leader in optical retailing, offering impeccable customer service, quality products and some of the biggest names in frames. o Coached and trained eyewear associates how to deal with customers and increase sales volume and revenue o Consistently meet or exceed quotas on a regular basis Manage and develop client relationships by providing exceptional client support and ensure high retention rates. o Organizational skills and strong time management abilities with ability to adapt to change in a fast paced environment. o Outstanding ability to solve problems under high-pressure conditions in a professional manner. o Team Leader who interviewed, trained, and coached new hires so they could become successful members of the sales organization. Show less LensCrafters is a leader in optical retailing, offering impeccable customer service, quality products and some of the biggest names in frames. o Coached and trained eyewear associates how to deal with customers and increase sales volume and revenue o Consistently meet or exceed quotas on a regular basis Manage and develop client relationships by providing exceptional client support and ensure high retention rates. o Organizational skills and strong time management abilities with… Show more LensCrafters is a leader in optical retailing, offering impeccable customer service, quality products and some of the biggest names in frames. o Coached and trained eyewear associates how to deal with customers and increase sales volume and revenue o Consistently meet or exceed quotas on a regular basis Manage and develop client relationships by providing exceptional client support and ensure high retention rates. o Organizational skills and strong time management abilities with ability to adapt to change in a fast paced environment. o Outstanding ability to solve problems under high-pressure conditions in a professional manner. o Team Leader who interviewed, trained, and coached new hires so they could become successful members of the sales organization. Show less