Experience

Hanwha Vision Europe

• United Kingdom
• Security and Investigations
• 100 - 200 Employee

• Head of Business Administration

  • Sep 2019 - Present

• Business Process Manager

  • Mar 2018 - Sep 2019

  Analysis, development and management of Company wide processes across all departments. Project Manager for Company wide improvement projects, including the roll out of SAP Concur and Zendesk systems and the creation, development, consultation and implementation of Company policies and processes in preparation for the GDPR legislation.

• European Office & Facilities Manager

  • Feb 2015 - Mar 2018



Chartland Electronics Ltd

• Bookham, Surrey

• General Manager

  • Nov 2011 - Jan 2015

  Management of business processes across all sectors including finance, sales, purchasing and logistics. Day to day management of the order book, ensuring all orders are fulfilled accurately and shipped promptly in accordance with customer requirements. Stock analysis and forecasting, reviewing current stock on hand, analysing and forecasting customer demand to maintain optimum stock levels on all products. Customer account management, working closely with key customers to maintain great working relationships and making sure any queries are dealt with in a timely manner. Maintaining strong supplier relations, ensuring best price is acquired for product so market competitive prices can be passed on to Chartland Electronics customers. Product distribution. Packing and shipping of all orders, managing relationships with courier and shipping companies to guarantee customer satisfaction. Diary management and personal assistant responsibilities for two Managing Directors, including administrative support, travel arrangements, occasional event organising and expenses. Sourcing and purchasing of general office supplies. Database cleansing and contact management. Invoicing, statement generation and payment chasing for all customers as well as query investigation and resolution.



LimeLight Sports

• United Kingdom
• Spectator Sports
• 1 - 100 Employee

• Events Co-Ordinator (Internship)

  • Jul 2012 - Aug 2012

  Providing support to the Events Manager organising Staffing and Logistics for the Road Events during the Olympics 2012. Providing support to the Events Manager organising Staffing and Logistics for the Road Events during the Olympics 2012.



N I E M I E R K O

• United Kingdom
• Events Services
• 1 - 100 Employee

• Intern

  • Jun 2012 - Jul 2012

  Internship at Niemierko - a high class wedding planning service in Central London. Internship at Niemierko - a high class wedding planning service in Central London.



Electronic Arts (EA)

• United States
• Entertainment Providers
• 700 & Above Employee

• National Account Executive

  • Aug 2007 - Oct 2011

  Achievements: Won the “Be Accountable” Annual EA Award in December 2009 for implementing a promotional accrual and payment process that was rolled out internationally, accounting for £42.8m of SOX audited spend per year in the UK alone. Developed the original role of Sales Support into National Account Executive, by introducing new procedures, processes and ultimately making the role more integral in the day to day running of the business. Became a mentor to new starters and seen as the senior member of the team. Ensure all orders, including new releases, are shipped in a timely manner and are booked in with the retailer DC. Track and accurately forecast promotional sell through to ensure correct monetary provision is taken for my customers. Provide insight on ad-hoc data requests, including revenue variation, market trends and industry insight. Work closely with retail accounts to ensure best practice is used and maintained on all major processes. Fast and efficient resolution of credit and ledger disputes, including deductions and account queries. Understand and provide input on trading strategies across the customer base. Work closely with Operational teams to ensure efficient processes are put in place to minimise workloads and maximise cost effectiveness. In order to bridge knowledge gap, took on the challenge to learn the Accounts Receivable processes to improve the current interaction between the two departments. Given a one off share award in 2010 for going over and above what was expected, by taking responsibility for every accounts’ sales support needs and clearing the aged debt across the UK business sales ledger. Designated a super user for the rollout of Oracle R12. This involves testing and advising on applicable CEMLI’s required for the rollout of a new order management system.



Morgan McKinley

• Ireland
• Staffing and Recruiting
• 700 & Above Employee

• Recruitment Consultant

  • Aug 2006 - Apr 2007

  Responsibilities Included: As a recruitment consultant specialising in IT, my role was focused on account and client relationship building. Effective communication on both client and candidate sides of the business, including face-to-face meetings with major Blue Chip companies. Developing new business and maintaining current customer base . Matching client's requirements to candidate database Pre-screening candidates Arranging interviews with the client Working with the client to ensure the best possible candidates gained employment Agreeing commission rates between the company and the client Achieving both Business Development and Sales targets