Experience

McPherson Cellars Winery

• United States
• Beverage Manufacturing
• 1 - 100 Employee

• Operations Manager

  • Feb 2018 - Present

  • Virtual Executive Assistant to Winemaker/Owner• POC for private label accounts – customer service, contracts, and accounts receivable • Manage calendar - travel arrangements, meetings, and production schedule • Responsible for compliance aspects of operations and filing reports to govt. agencies • Virtual Executive Assistant to Winemaker/Owner• POC for private label accounts – customer service, contracts, and accounts receivable • Manage calendar - travel arrangements, meetings, and production schedule • Responsible for compliance aspects of operations and filing reports to govt. agencies



Keeling Orthodontic Care

• Treatment Coordinator

  • Feb 2017 - Jan 2018

  • Established relationship with new patients during initial consultation• Acted as a liaison between patient and Doctor• Educated patients on individual treatment plans, insurance benefits, and practice policies• Clearly explained payment options and answer patient questions• Developed and maintained relationships with local dental practices• Analyzed market trends, competition, and customer needs for business development• Managed social media and email marketing campaigns • Cross-trained to support Orthodontic Scheduling Coordinator



Lost Draw Cellars

• Operations Manager

  • Mar 2014 - Sep 2016

  • Supported Managing Partner with administrative tasks• Coordinated daily operations and logistics between production and sales team• Responsible for development of standard operating procedures and training manuals• Oversaw Cellar Club membership database and correspondence • Organized and planned winery hosted events in Lubbock and Fredericksburg• Assisted Managing Partner with branding and business development opportunities• Managed social media and email marketing – maintain mailing list and create newsletters



McPherson Cellars Winery

• United States
• Beverage Manufacturing
• 1 - 100 Employee

• Operations Manager

  • May 2009 - Sep 2012

  • Promoted from Tasting Room Assistant to Tasting Room Manager to Operations Manager• Administrative Assistant to Winemaker/Owner• POC for private label accounts – customer service, contracts, and accounts receivable • Managed calendar - travel arrangements, meetings, and production schedule • Responsible for compliance aspects of operations and filing reports to govt. agencies• Assisted with planning and execution of McPherson hosted events • Promoted from Tasting Room Assistant to Tasting Room Manager to Operations Manager• Administrative Assistant to Winemaker/Owner• POC for private label accounts – customer service, contracts, and accounts receivable • Managed calendar - travel arrangements, meetings, and production schedule • Responsible for compliance aspects of operations and filing reports to govt. agencies• Assisted with planning and execution of McPherson hosted events



Private Households

• Nanny/Household Manager/Personal Assistant

  • May 2002 - May 2009

  • Employed by high-level professionals requiring discretion and poise• Assisted with various office tasks, projects, travel arrangements, and in-home events • Employed by high-level professionals requiring discretion and poise• Assisted with various office tasks, projects, travel arrangements, and in-home events