Experience

Peterson Companies

• United States
• Real Estate
• 100 - 200 Employee

• Assistant Property Manager

  • Oct 2021 - Present



Gables Residential

• United States
• Real Estate
• 700 & Above Employee

• Community Manager

  • 2016 - Dec 2021

  As the Community Manager, I deliver business, accounting, and operations skills to drive daily operations, optimize performance, and facilitate growth across both residential and retail business communities nationwide. Throughout my tenure, I have served a key role developing, implementing, and managing accounting operations across a virtualized environment and have been instrumental in successfully operating residential communities ranging in size from 352 to 551 units. I bring a commitment to ongoing process improvements and identifying opportunities for streamlining that have directly delivered the result of increasing net operating income by 3% from 2017Q4 to 2018Q1. Through relationship development skills, developing and maintaining the critical reputation as a knowledgeable and committed professional, onboarding new managers, and mentoring/training staff, I served a key role in transitioning an underperforming, at-risk environment at hire to aligning sales, marketing, administration, and reporting to foster a cohesive, proactive team environment focused on best practices, customer service, and bottom-line growth. Our operations have grown into the state where I am able to support sister communities during manager absences with no negative impact or interruption to operations. Finally, as a multifunctional professional, I manage recording and reporting that includes general ledger functions, balance sheets, income statements, budget comparisons, and variance explanations through the timely reporting of company standings. My value-add capabilities include developing and distributing annual budgets and performance reports that educate leadership on industry projections and performance. Show less



Majerle Management, Inc.

• United States
• Real Estate
• 1 - 100 Employee

• Community Analyst

  • Jul 2015 - Apr 2016

  Majerle Management provided me the opportunity to serve as the right-hand operations leader, delivering sound direction while educating the leadership in collaborations with the CEO, Vice President, Controller, and community managers. Through professional development and industry research, I provided optimized rental management services to landlords throughout Maryland in keeping with industry best practices, Maryland legal requirements, and stakeholder expectations. Maintaining timely database records, I was able to deliver comprehensive collection reports on short lead times impacting 35+ independent homeowner associations (HOAs) with 4,000+ units. Ensuring timely and appropriate services came because of my established relationships with area vendors and my reputation for quality focus. Ultimately, I served our internal and external stakeholders by fostering confidence in compliance with licensing and insurance requirements and by managing financial transactions that included approving invoices, invoice matching, and timely processing check requests for positive industry and public relations. Show less



Milestone Management

• United States
• Real Estate
• 100 - 200 Employee

• Community Director

  • Jan 2015 - Jul 2015

  Through a comprehensive approach to operations management and growth, I served a key role across financial operations, human resources, strategic pricing, capital enhancements, and reporting for a residential community with 352 units. Ensuring timely and quality responses to tenant needs, I was instrumental in identifying, recruiting, hiring, and managing a top-performing team of cross-functional professionals, leading through an “open-door” policy that fostered a unified, cohesive team approach to community management. My leadership style focused on individual professional performance that optimized a team-centric performance, with each individual performing at their best levels to motivate the others. My focus on both short- and long-term success aligned with the organization’s vision, and, in furthering their mission, I researched market movements to deliver accurate industry forecasts that included operational requirements and budget development. Aligning research with sound business decisiveness, accounting, and accurate recording, our team was assured of appropriate planning of expenses, competitive customer pricing, major capital enhancements, and net operating income projections. Show less



Grady Management, Inc.

• United States
• Real Estate
• 100 - 200 Employee

• Community Manager

  • Aug 2012 - Jan 2015

  My role as Community Manager with Grady Management required wearing multiple, independent hats to foster an environment of quality and growth across two independent residential communities of 269 units. Honing my industry’s financial expertise, I served as bookkeeper, assistant manager, and community manager, managing expenses and revenues, preparing annual budgets, projecting net operating income growth, and analyzing monthly financial statements to ensure critical reports could be provided to leadership on often very short lead times. Optimizing operations and aligning competing requirements resulted in notable successes that included lowering the delinquency rate from 13% to 3% while simultaneously raising net operating income by 10%. My successes and results were recognized by leadership with the 2013 award for Assistant Property Manager of the Year! Show less



Bozzuto

• United States
• Real Estate
• 700 & Above Employee

• Property Management

  • Jul 2006 - Aug 2012

  As an industry leader in real estate development and management, the Bozzuto group set the stage for my progressive career in community operations. I held multiple positions of increased accountabilities and opportunities, from my initial hire as Administrative Assistant to Accounts Manager, and Assistant Manager. Bozzuto’s focus on quality living environments and superior customer services mandated that I master collection of rent, expense payments, and compliance with lease terms while preparing required legal notices, maintaining tact and professionalism while dealing with customers during negative situations. During this period, I also assisted in preparing annual budgets, monthly performance reports, and variance reports while sustaining budgeting and control of operations and capital expenditures in line with established Bozzuto plans. Show less