Krystienne Jones
Lead Technical Writer at DigiForce Security- Claim this Profile
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Bio
Credentials
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Certified SAFe® 4 Product Owner/Product Manager
Scaled Agile IncDec, 2018- Oct, 2024
Experience
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DigiForce Security
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United States
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Computer and Network Security
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1 - 100 Employee
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Lead Technical Writer
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Jul 2022 - Present
• Perform as the Division of Implementation and Reporting (DIR) Technical Writer to spearhead the documentation management process and workflow for all division workstreams to optimize efficiency and timely publication • Analyze and identify gaps in documented processes to ensure the delivery of high-quality consistent documentation based on CMS, Information and Security Privacy Group (ISPG), and DIR standards and requirements • Collaborated with the Project Manager, Division Lead, and Workflow Architect to develop an automated document management process and workflow for increased documentation tracking and version control • Support the ISPG program Technical Writer with developing, maintaining, and carrying out overarching document management procedures, and applying relevant portions of federal/agency publications and requirements to internal procedures and documentation • Conduct interviews and review sessions with SMEs and stakeholders to understand the scope of information security and privacy policies and methods for implementation
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Analytica Inc.
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Canada
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Advertising Services
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1 - 100 Employee
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Technical Writer
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Sep 2020 - Jul 2022
• Act as a technical writer and content manager for the Data Architecture & Engineering Services (DAES) project to create, review, revise, and manage project-related artifacts/deliverables • Designed and implemented a documentation/artifacts repository to enhance tracking and efficient version control • Instituted the DAES Style Guide and DAES Writing Center to establish consistency among all project-related documentation/artifacts and deliverables • Assisted the Project Manager in developing the Documentation/Deliverables Internal Review Process Flow to ensure all project-related artifacts/deliverables meet all CMS requirements and quality assurance standards described in the DAES Quality Assurance Surveillance Plan (QASP) • Spearheaded the technical review process for all DAES data architecture solution investigation deliverables in preparation for Government Task Lead approval and publication for public consumption • Collect and analyze CMS Business Domains and related Data Models to create the foundational CMS Data Domain Recommendations and Guidelines for agency-wide use
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Morgan Stanley
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United States
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Financial Services
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700 & Above Employee
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Technical Writer, Editor
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Jan 2020 - Sep 2020
• Collaborated with Operational Risk Department (ORD) Vice President and subject matter experts (SMEs) to develop, update, and review firmwide, divisional, regional, and legal entity policies and procedures within the annual document lifecycle period • Successfully managed project scope and coordinated requirements elicitation with Policy Owner and SMEs for all ORD-owned policies and procedures • Maintained the ORD SharePoint document repository for policies and procedures to enforce version control and efficient project progression tracking • Designed and incorporated a style formatting profile and template, which established formatting standards and increased consistency among firmwide, divisional, regional, and legal entity policies and procedures • Conducted research and organized information from multiple sources to provide compliance and regulations updates to existing policies and procedures • Organized board materials for ORD policies and procedures for submission to respective Oversight (sub)Committees for approval • Effectively coordinated, managed, and controlled all project deliverables through all phases of the project lifecycle and provided status updates and stakeholder feedback to policy owners/SMEs
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General Dynamics Information Technology
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IT Services and IT Consulting
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700 & Above Employee
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Technical Writer
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Jun 2019 - Dec 2019
• Worked as an Education Training Outreach (ETO) Analyst to develop, edit, and publish documentation/artifacts, including technical system documentation, user guides, communications/outreach content, and training presentations for the Premium Stabilization Program (PSP) according to CMS established guidelines • Analyzed requirements documentation and collaborated directly with SMEs, IT, and software development teams to understand, translate, and develop documentation related to these systems, forms, processes, etc. • Spearheaded and performed an ETO Document Review, solicited and consolidated feedback from various functional groups to ensure all PSP documentation/artifacts met CMS compliance requirements and regulations standards • Analyzed PSP-related artifacts/documentation prepared by others and determined that the data included is presented accurately in the logical, useful, and correct form
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Tantus Technologies, Inc.
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United States
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Information Technology & Services
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100 - 200 Employee
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Technical Writer
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Jul 2017 - Jun 2019
• Functioned as an associate product owner analyst for multiple projects supported under the Project, Program, Portfolio Management (PM3) contract with Centers for Medicare and Medicaid Services (CMS) • Worked with LOB leadership to define/optimize their business processes, breaking them down into requirements, and assisted with best-suited method of implementation through available technologies • Developed and maintained program correspondence and documentation: Standard Operating Procedures, End-user instruction manuals, organization newsletters, and templates • Monitored project progress by managing the project schedule, tracking activity, publishing progress reports, resolving problems, and recommending actions • Created and managed the publication process to ensure all PM3 related documentation met CMS regulations requirements and 508 compliance standards
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Program Management Assistant
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Oct 2016 - Dec 2016
• Developed, implemented, and managed the categorical inventory organizational system for the library center • Restructured Weinberg’s cornerstones (health & wellness, off-site, financial, life skills, empowerment, and spiritual) as an announcement platform to inform clients/residents about current events, resources, and enrichment programs • Designed educational health & wellness enrichment programs content and facilitated activities for residents to promote stress management techniques and provide stress management resources • Worked in conjunction with Case Management leadership team to revamp the client/resident filing system to increase accessibility and efficient tracking • Assisted Case Management leadership team in Community Care meetings with clients/residents to set health and financial goals, obtain housing, and establish a community care network, such as skill-building programs, or mental/behavioral counseling
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Behavioral Health & Leadership Dynamics, LLC
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Program Content Manager
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Oct 2014 - Dec 2015
• Produced and published the Behavioral Health & Leadership Dynamics (BHLD) employee orientation and training manual • Enhanced and published BHLD’s Start Your Business Package Manual for Life Coach Certification program graduates • Managed online certification training database, which included updating and publishing required course artifacts, such as handouts, syllabi, and practicum materials • Coordinated with owner/founder to complete projects and special assignments by establishing objectives, determining priorities, managing time, problem solving, and adjusting plans • Managed the Government procurement notification systems (U.S. Small Business Administration general login system, Dynamic Small Business database, System for Award Management, and Dun & Bradstreet iUpdate database) • Created databases to track and document Government contract research for Request for Quotation (RFQ) opportunities • Acted as a liaison between students and owner/founder regarding course registration, tracking students’ progress, and computing demographic statistics • Organized appointments, reviewed resumes, and assisted with part-time and full-time internship recruitment, including candidate interviewing
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GlobeMed
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United States
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Civic and Social Organizations
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1 - 100 Employee
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Associate Program Manager
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Jun 2014 - Dec 2015
• Managed the Grass-Roots On-Site Work (GROW) team by coordinating and leading team meetings and delegating team tasks based on specific skillsets • Supported and participated with Knowledge for Children (KfC) Organization to facilitate the successful implementation of hand-washing sanitation stations for 17 primary schools • Trained the KfC staff on Microsoft Office Suite applications to improve internal and external communication, project tracking, and organizational documentation • Spearheaded team-building projects to enhance team and departmental cohesion • Instituted one-on-one performance evaluations for Knowledge for Children staff to assess required skillsets and customized a needs-based performance improvement plan
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Community
