Native English Teacher

• Mar 2018 - Present

Native English Teacher Area Assistant

• Apr 2021 - Mar 2022

Associate Trainer (Communications and Culture Trainer / Product Specific Trainer)

• Sep 2014 - Apr 2017

• Responsible for delivering client focused training to new hires to ensure superior workforce preparation.• Responsible for day-today management of trainees within the program training classroom environment, including student progress monitoring, coaching, feedback, and readiness recommendations.• Facilitated transition of trainees from training to production environment, ensuring competency levels meet business needs.• Prepared and presented training materials for classroom learning, hand on demonstrations, and supporting activities for customer service.• Assisted in measuring the effectiveness of training materials through various feedback, focused-group discussions, surveys, and interviews . • Maintained current product knowledge and customer service skills by taking calls, attending team meetings, and side-by-side observations of seasoned customer service advisors.

Customer Service Specialist

• May 2011 - Aug 2014

• Updated and maintained subscribers’ account.• Educated subscribers on their subscription coverage; provided information on upcoming products and/or services.• Met and exceeded established goals in operations.• Identified and assessed customer needs to achieve satisfaction.• Handled customer complaints, provided appropriate solutions or alternatives within the time limits, and followed up to ensure resolution.• Served as mentor on new team members.

Account Services Associate II

• May 2007 - Feb 2011

• Managed client bank accounts, including opening and closing accounts, and overseeing transactions.• Recommended and explained banking services and products to clients based on their needs.• Performed administrative and clerical duties, such as data entry and filing, when necessary.• Processed deposits, payments, and withdrawals. • Managed client bank accounts, including opening and closing accounts, and overseeing transactions.• Recommended and explained banking services and products to clients based on their needs.• Performed administrative and clerical duties, such as data entry and filing, when necessary.• Processed deposits, payments, and withdrawals.