Licensed Associate Real Estate Broker

• May 2021 - Present

Realtor

• Mar 2019 - Present

Executive Account Service Representative

• Nov 2018 - Jan 2020

Senior Account Service Representative- New Business 51+

• May 2015 - Nov 2018

*Participate in and support new and renewal group transition and implementation activities; including facilitation of group enrollment meetings and assistance in completion of RFPs.*Work to build and maintain relationships with customers, agents, and/or consultants through effective communication, customer service, and agent communications and training.*Seek to understand the customer’s true needs by way of consultation, research and resolution of their inquiry. Coordinate and track escalated customer/agent inquires with business stakeholders. Reinforce the customer experience with customers/agents by providing prompt, courteous and accurate responses to customers and/or agents.*Assist in organizing and/or participating in various agent initiatives, including agent training and benefit fairs, if applicable.*Proactively identify opportunities to improve workflow procedures and coordinate efforts regarding system support. Assist with developing and updating standard departmental procedures and participate in process improvement initiatives.

Direct Sales Representative

• Jun 2012 - May 2015

Telesales Representative TSR I- September 2013 to CurrentWellmark Blue Cross and Blue Shield – Des Moines, IA● Met and exceeded overall year-end sales goal in first full year of employment● Exceeded customer service experience goals- consistently receiving positive feedback from customers● Worked with other departments to collaborate resolutions for membership and underwriting on policies● Continued use of customer service competencies● Track customer information and records in CRM following guidelines● Submitted workflow and process improvement suggestions to supervisor● Backup to our ASR for PDP applications, faxes, Kovising

Independent Consultant

• Feb 2012 - Feb 2014

Consultant Feb 2012 to Feb 2013, Team Leader Feb 2013 to April 2013, Director April 2013 to currentThe Pampered Chef – Direct Sales Company Provided training and support for 7 personal team members; worked closely with two other directors, and provided backup support for over 30 other team members when immediate director unavailable● Planned and organized monthly meetings for training and team building for both personal team and organization● Provided in-home sales services, maintained client base and customer retention● Built strong relationships with team members and acted as mediator for conflicts when necessary

Sales Service Representative

• Dec 2008 - Jun 2012

December 2008 to June 2012General Financial Supply – Nevada, IA● Developed reputation as an efficient service provider with high levels of accuracy-less than a 2% error rate in order entry for customer orders. ● Provided multiple RFPs each day for clients providing alternatives to find the most cost effective and requirement meeting options● Answered customer questions regarding offered products, software compatibilities, and product pricing. ● Made outbound calls to customers to help build sales- increased one customer's sales 250% in 6 months ● Received multiple reviews acknowledging my level of dedication to excellent customer service. ● Guaranteed positive customer experiences and resolved all customer complaints. ● Built long-term customer relationships with over 270 clients ● Cross-trained and provided back-up for other customer service representatives and other company departments when needed. ● Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Promptly responded to general inquiries from clients, other CSRs and internal staff via mail, e-mail, fax, and phone. ● Provided training to new team members and coaching opportunities to existing team members

Temporary Worker

• Apr 2008 - Dec 2008

Temp WorkerApril 2008 to December 2008USA Staffing● Various positions- front desk/receptionist/clerical work; latest assignment was as proofreader at General Financial Supply where I was hired on full time December of 2008 Temp WorkerApril 2008 to December 2008USA Staffing● Various positions- front desk/receptionist/clerical work; latest assignment was as proofreader at General Financial Supply where I was hired on full time December of 2008

Department Lead/Trainer

• Oct 2007 - Apr 2008

Department Lead/TrainerOctober 2007 to April 2008Younkers Department Store – Ames, IA● Provided Exceptional Customer Service ● In charge of department presentation and merchandising ● Trained new employees to the correct methods and procedures directed by Younkers ● Built relationships with customers to ensure their satisfaction and continued support ● Consistently met credit card application and sales quotasAlso employed with this company from 2002-2004 in the Fort Dodge, IA location

Backup Cell Expert/SOP Writer/Trainer

• Dec 2005 - Nov 2007

Backup Cell Expert/SOP Writer/TrainerDecember 2005 to November 2007Sauer Danfoss – Ames, IA● Trained new employees ● Wrote standard operating procedure documents ● Acted as main communication between shifts and upper management ● 2nd in command of the department Backup Cell Expert/SOP Writer/TrainerDecember 2005 to November 2007Sauer Danfoss – Ames, IA● Trained new employees ● Wrote standard operating procedure documents ● Acted as main communication between shifts and upper management ● 2nd in command of the department