Digital Liaison

• Apr 2023 - Present

• Partner with the Business Development team to convert prospective clients • Perform needed analysis to identify the applicable service offering(s) for each prospective client• Communicate professionally with prospective clients through various channels with timeliness• Initiate the intake process• Coordinate with team members to ensure a positive experience throughout the intake process.• Collaborate with Marketing and Sales to promote new programs, messages, campaigns and offerings• Enroll eligible members in our various programs that are available to individuals who are clinically and insurance eligible• Develop relationships with prospective clients by hosting and/or attending events to reach business goals• Build relationships with healthcare providers, day habilitation facilities, community health centers, community based organizations, public & private housing communities, etc.• Develop key relationships with residential and other community-based organizations• Provide data analytics of current sales and marketing efforts• Participates in planning and implementation of outreach strategies and programs. Show less

Senior Account Executive

• Oct 2022 - Apr 2023

Intake Account Executive

• Oct 2021 - Apr 2023

• Work closely with Community Development, Marketing, and Inside Sales to receive qualified leaves and drive towards compliant admission into Vitra Healthcare programs • Become an expert on Vitra Health's service offerings and competitive advantages • Serve as the point of contact between Vitra and potential clients while they are in the Intake process • Communicate professionally with prospective clients through various channels including phone, email, chat, text, and mailings with timeliness and consistency• Under the direction of the Intake Operations Manager, maintain client buy-in through strong relationship-building, ensure program-specific compliance through information gathering phone calls or home visits, and troubleshoot any roadblocks that may arise during the intake process • Identify and credential qualified caregivers for Family Care programs • Work closely with Nursing, Account Associate(s), and Administrative Specialists to ensure compliance and timely communication with potential clients • Continuous commitment to learning about industry standards and new programs • Collaborate across departments to drive and support processes that contribute to business growth and ensure complete client compliance with all relevant regulations and requirements • Utilize technology to document all efforts with clients, facilitate interdepartmental communication, and provide real-time process tracking Show less

Professional Photographer

• Mar 2015 - Present

• Professional events photography • Family photography • Professional Headshots • Newborn/baby photography • Landscape photography • Advertisement graphic design • Social media content / community manager • Professional events photography • Family photography • Professional Headshots • Newborn/baby photography • Landscape photography • Advertisement graphic design • Social media content / community manager

Geriatric Services Support Coordinator

• Jun 2020 - Jan 2022

• Conduct home visits to assess and evaluate elders to determine eligibility for state home care services and/or make recommendation for community assistance. • Utilizing EOEA, MassHealth, SCO guidelines develop a care plan based on individual unmet needs of the elder. Ensure interdisciplinary review. • Implement the plan based utilizing BSHC community resources • Conduct home visits according to the guidelines of the specific program • Maintain client and care plan monitoring through ongoing vendor communication and phone calls to client and informal supports. Revise care plan as needed • Maintain the client record by the timely documentation of all significant communications from vendor, client and informal supports. • Maintain a working knowledge of BSHC and other community programs or have the skill to access this information. • Develop and hone skills to advocate for clients in a wide variety of arenas. • Contribute to organizational life through active participation in team activities, committees, and work groups. Promote a positive working environment through cooperative and respectful interaction with others. • Consult with Team Managers and other staff as needed for ongoing case management and other issues. • Conduct ongoing outreach efforts in order to ensure access to services for all client groups. • Faxing • Filling Show less

Front Desk Receptionist

• Sep 2019 - Jun 2020

• Greet patients – receiving patients upon arrival, register and walk them to treatment area • Prescription management – provide patients with prescription form and/or assist with ordering at their pharmacy • Answer incoming calls – answer patients/vendors/providers calls • Schedule appointments – scheduling and planning of all appointments. Responsible of keeping a full schedule for all providers • Insurance management - Verify insurance benefits, eligibility and determine co-payments • Prepare and present financial estimates – create reports for patients and providers about financial implications of all treatments • Insurance claim processing – prepare, submission and follow up on approvals and denials • Filing system maintenance - Keeping up to date files on each patient • Scanning, faxing and emailing documents • Check voice messages and follow up • Mail distribution management Show less

Public Relation Support Assistance

• Mar 2017 - May 2019

• Administrative assistance to Owner and CEO • Complex Calendar Management - I was responsible for managing their calendars and day to day activities, including but not limited to booking meetings, confirming appointments, managing competing requests by prioritizing requirements and delegating as appropriate. • Travel Arrangement – responsible for travel arrangements for the company’s executives. • Restricted information keeper – responsible for managing access to private information on a “need to know” basis. Keeping records of those with access and the type of access granted to the determined individual. Responsible to cancel access once task/assignment is completed. • Office supply maintenance – keeping appropriate stock of office supplies. • Assisted in execution of company strategy -- through content creation and posting on • Digital media platforms and social media content management for clients • Assist in creating materials -- used for proposals, correspondence, and presentation • Support marketing -- with day-to-day operations including media campaigns, promotions • and projects. • Presentations development – development of presentation materials through Microsoft Office PowerPoint Software. • Filling – developing and managing procedures for sensitive and often confidential documents for future references. • Event planning – in charge of order catering and managing all logistics of the company’s special events. • Project assistance as needed – any other ad hoc projects as assigned. Show less