Experience

Five Points Benefits Solutions

• United States
• Insurance
• 1 - 100 Employee

• Data Analyst

  • Apr 2021 - Jul 2022

  • Worked with over 30 Middle Tennessee local public schools and local government counties to organize and create payroll and insurance reports. • Provided weekly, monthly, and quarterly reconciliation reports between company data and client data using Microsoft Access to ensure updated and accurate data, and showcased any errors within the databases. • Minimized false positive errors within present and future reports by applying new filtering and database logic to continually improve… Show more • Worked with over 30 Middle Tennessee local public schools and local government counties to organize and create payroll and insurance reports. • Provided weekly, monthly, and quarterly reconciliation reports between company data and client data using Microsoft Access to ensure updated and accurate data, and showcased any errors within the databases. • Minimized false positive errors within present and future reports by applying new filtering and database logic to continually improve future recons in new financial quarters. • Actively created automated Microsoft Excel tools using VBA Macros for Account Executives to ensure a decrease in day to day operations, minimize errors, and to increase productivity. Account Executives' work process went from a week of data cleanup to a couple of days of data cleanup. • Collaborated with Account Executives and Management to determine best data processes that can be used across the board with different clients that have differing payroll report layouts. Show less • Worked with over 30 Middle Tennessee local public schools and local government counties to organize and create payroll and insurance reports. • Provided weekly, monthly, and quarterly reconciliation reports between company data and client data using Microsoft Access to ensure updated and accurate data, and showcased any errors within the databases. • Minimized false positive errors within present and future reports by applying new filtering and database logic to continually improve… Show more • Worked with over 30 Middle Tennessee local public schools and local government counties to organize and create payroll and insurance reports. • Provided weekly, monthly, and quarterly reconciliation reports between company data and client data using Microsoft Access to ensure updated and accurate data, and showcased any errors within the databases. • Minimized false positive errors within present and future reports by applying new filtering and database logic to continually improve future recons in new financial quarters. • Actively created automated Microsoft Excel tools using VBA Macros for Account Executives to ensure a decrease in day to day operations, minimize errors, and to increase productivity. Account Executives' work process went from a week of data cleanup to a couple of days of data cleanup. • Collaborated with Account Executives and Management to determine best data processes that can be used across the board with different clients that have differing payroll report layouts. Show less



Optum

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Recovery Resolution Analyst

  • Jun 2019 - Apr 2021

  • Examining , assessing, and documenting business operations and procedures to ensure data integrity, data security, and process optimization. • Recovering over $1,000,000 in Medicare coverage claims for health plans, commercial clients, and government programs, using various self-made filters within the database system. • Writing various automation tools within excel to aggregate and ensure data integrity, decrease false positives in potential refunds, and increasing productivity. •… Show more • Examining , assessing, and documenting business operations and procedures to ensure data integrity, data security, and process optimization. • Recovering over $1,000,000 in Medicare coverage claims for health plans, commercial clients, and government programs, using various self-made filters within the database system. • Writing various automation tools within excel to aggregate and ensure data integrity, decrease false positives in potential refunds, and increasing productivity. • Collaborating to create new business processes to ensure shorter training ramp up time from 3 months to less than 2 months. • Ensuring adherence to state and federal compliance policies and protecting private health information. Show less • Examining , assessing, and documenting business operations and procedures to ensure data integrity, data security, and process optimization. • Recovering over $1,000,000 in Medicare coverage claims for health plans, commercial clients, and government programs, using various self-made filters within the database system. • Writing various automation tools within excel to aggregate and ensure data integrity, decrease false positives in potential refunds, and increasing productivity. •… Show more • Examining , assessing, and documenting business operations and procedures to ensure data integrity, data security, and process optimization. • Recovering over $1,000,000 in Medicare coverage claims for health plans, commercial clients, and government programs, using various self-made filters within the database system. • Writing various automation tools within excel to aggregate and ensure data integrity, decrease false positives in potential refunds, and increasing productivity. • Collaborating to create new business processes to ensure shorter training ramp up time from 3 months to less than 2 months. • Ensuring adherence to state and federal compliance policies and protecting private health information. Show less



ServiceSource

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Operations Senior Services Specialist

  • Aug 2018 - Jun 2019

  - Created advanced Microsoft Excel VBA Macros to transform complex raw data into simple, easy to manipulate dashboards for the everyday user. - Built multiple automated Excel tools that increase efficiency by cutting down workload by over 50%. - Actively built reports to support the management team to drive results including call-outs from any data discrepancies, and using data to answer any business specific questions on demand. - Managed and met deadlines for several different daily,… Show more - Created advanced Microsoft Excel VBA Macros to transform complex raw data into simple, easy to manipulate dashboards for the everyday user. - Built multiple automated Excel tools that increase efficiency by cutting down workload by over 50%. - Actively built reports to support the management team to drive results including call-outs from any data discrepancies, and using data to answer any business specific questions on demand. - Managed and met deadlines for several different daily, weekly, and quarterly reports using KPI metrics of sales call center data from SalesForce. - Improved the new hire team training ramp up process from 90 days to 30 days, fully integrating the new hires in a shorter time. - Provided a solution for existing problems and prevention of future gaps in the workflow process. - Established a successful communicative relationship between other global operations teams and sales representatives to discuss changes in work process and areas of improvement. - Updated and managed company’s SalesForce CRM as needed by management and sales team. - Documented and updated processes for various work tasks that are used as a resource for present and future teams. - Led monthly operation sales process refreshers for both sales representatives and operations services teams. - Became a lead interviewer for potential new hires on the team and offering insight as to promote the quality of the team.

• Operations Services Specialist

  • Nov 2017 - Aug 2018



KT Social Media Marketing Co.

• United States
• Advertising Services
• 1 - 100 Employee

• Social Media Marketing Specialist

  • Aug 2017 - Jul 2018

  + Specializing in Social Media Ad Campaigns to boost customer acquisitions or overall engagement + Organically growing social media groups / pages without any uses of Ads + Improving company brand online image + Business professional photography + Automating business systems to create higher efficiency levels Check me out at bit.ly/ktsocialmm + Specializing in Social Media Ad Campaigns to boost customer acquisitions or overall engagement + Organically growing social media groups / pages without any uses of Ads + Improving company brand online image + Business professional photography + Automating business systems to create higher efficiency levels Check me out at bit.ly/ktsocialmm



Knoxville Entrepreneur Center

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Social Media and Digital Marketing Intern

  • Sep 2016 - Aug 2017

  • Managing multiple client digital advertising accounts including the planning, launching and optimization of each account across paid search, social and display channels. • Finding over 50 clients per day and connecting the potential new clients to the company's products and services. • Generates hundreds of active views per post in company’s social media platforms • Managing multiple client digital advertising accounts including the planning, launching and optimization of each account across paid search, social and display channels. • Finding over 50 clients per day and connecting the potential new clients to the company's products and services. • Generates hundreds of active views per post in company’s social media platforms



Monster Energy

• United States
• Food and Beverage Services
• 700 & Above Employee

• Collegiate Ambassador

  • May 2016 - Aug 2017

  • Working with large groups of people in order to initiate conversation about the company. • Creating a friendly and approachable environment for people to learn more about the company. • Distributing sampling products to the collegiate student body. • Promote Monster Energy to students with knowledge on the products through facts, samples, and giveaways. • Collaborate and assist field sales represented in other Monster Energy-sponsored events. • Working with large groups of people in order to initiate conversation about the company. • Creating a friendly and approachable environment for people to learn more about the company. • Distributing sampling products to the collegiate student body. • Promote Monster Energy to students with knowledge on the products through facts, samples, and giveaways. • Collaborate and assist field sales represented in other Monster Energy-sponsored events.



UT Ewing Gallery

• Work Study

  • Jan 2015 - May 2017

  • Transport various mediums of art into the gallery. • Answer and transfer phone calls. • Maintain the gallery throughout the day • Open and closing the gallery each day • Transport various mediums of art into the gallery. • Answer and transfer phone calls. • Maintain the gallery throughout the day • Open and closing the gallery each day



Office Depot

• France
• Retail Office Equipment

• Sales Consultant

  • Sep 2015 - Dec 2015

  • Assisted and consulted customers in their sales needs. • Assisted customers in Print and Computer-Tech services. • Designed business card and flyer layouts for different companies and clients • Assisted and consulted customers in their sales needs. • Assisted customers in Print and Computer-Tech services. • Designed business card and flyer layouts for different companies and clients



Nail First Unlimited

• United States
• Individual and Family Services

• Receptionist

  • 2010 - 2015

  I answered phone calls, dealt with customer service, scheduled appointments, and performed various janitorial tasks when necessary. I answered phone calls, dealt with customer service, scheduled appointments, and performed various janitorial tasks when necessary.