Medical Scribe/Clinical Assistant

• Jun 2021 - Present

Medical Scribe

• Jul 2020 - May 2021

Part of a medical team working alongside the physician and medical assistant seeing on average 32-37 patients per day. Responsible for documenting each medical encounter while the physician evaluates the patient while maintaining HIPAA compliance. Responsible for updating the patient’s electronic medical record (EMR) on eClinical Works, including updating the patient’s history of present illness (HPI), family and social history, and developing the timeline of past medical history. Other responsibilities include making appointments, running insurance benefits, and prior authorizations. Assists with set-up for, and during, in-office procedures such as cystoscopy, prostate biopsy, Rezum, vasectomy, testicular sperm extraction, and circumcisions. Translate from English to Spanish, and Spanish to English, for the physicians and patients as required. Show less

Sales and Services Manager

• May 2019 - Jun 2020

• Provides leadership, discipline, and constructive feedback to our Front Desk Representatives• Assists in directing and controlling the daily operations to ensure the school is running according to GSS standard operating procedures • Assists in the management of Front Desk staff to ensure high productivity, excellent performance and positive employee satisfaction• Provides training of Front Desk staff to provide superior performance in customer service, understanding of iClassPro software, Point of Sale and promotional items• Gains a high level of knowledge and experience in the iClassPro software to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions• Provides a weekly audit of the Registration/Withdrawal Log that gets reconciled against the Period Summary Report for accuracy. Reports and explains any discrepancies• Maintains the entire direct debit reporting - Debt/Class Outstanding Balances overseen by the General Manager• Offers customer service follow-up to any upset members• Oversees the EAP portion at the front desk• Helps with the subbing process to ensure appropriate staffing• Ensures phone calls and emails are being responded to professionally and in a timely manner Show less

Deck Supervisor

• Jul 2017 - Mar 2020

Provides leadership, discipline, and constructive feedback to instructors and deck teachers to ensure quality delivery of the Goldfish Swim School curriculum.Conduct daily pre-shifts meetings, and prepares the deck for the shift to address short term and long term goalsConducts periodic evaluations of instructors, and deck teachers.Interacts with parents/guardians to discuss student progress. Acts as a Goldfish Swim School “ambassador” to ensure customer satisfaction.Completes daily Deck Supervisor logs on assigned shift, and monitors the children’s attendance.Coordinates tasks required to ensure the cleanliness of the pool facility.Arranges for replacements for absent employees.Maintains the appropriate levels of chemicals for the pool environment.Act as substitute swim instructor when necessary.As a member of the deck supervisor team, suggests areas for improvement and implements corrective action through in-services or other training.Participates in training/in-services as required.Additional duties may be assigned. Show less

Swim Instructor

• Jun 2015 - Mar 2020

Teaching basic swimming techniques and water safety skills to children ages 4months-12yrs old, as well as to their parentsShallow-water lifeguard certifiedCommand and maintain children's attention, as well as provide proper and clear instructions, by using my natural leadership skillsCommand and maintain parent's attention in baby classes, as well as provide proper and clear instructions, by using my natural leadership skillsProvide parents and children with appropriate, positive feedback and constructive criticism in order to help their child improve/growCreate and maintain a positive, welcoming environment for the children, their parents, and other employeesWork on building children's self-esteem/confidence in and out of the waterWork with children who are afraid of or are uneasy in the water, children that have been victims of active or passive drowning, and children with mental disabilities Show less

Deck Teacher/Lifeguard

• Jun 2015 - Mar 2020

Deck Teacher:Maintains attentive position in the pool area at all times by walking, sitting and observing activity poolside.Enforces safety rules and regulations to prevent accidents or casualties, makes rescues and administers first aid/CPR when necessary.Provides assistance to students and teachers as needed.Acts as substitute swim instructor when necessary.Inspects pool areas before and after each 30 minute lesson, looking for possible maintenance, cleanliness or damage problems and reports problems to management as appropriate.Restocks prizes at front desk when prizes are running low.Participates in training/in-service as required.Assists children to the restroom when needed.Occasionally makes announcements in lobby area, calling parents and children into the pool area for lessons/ lesson observation.Additional duties may be assigned.Participates in training/in-service as required.Lifeguard:Maintains constant surveillance of patrons in the facility; acts immediately and appropriately to secure safety of patrons in the event of an accident or emergency.Communicate the rules of the facility to patrons fairly and consistently.Provides emergency care and treatment as required until the arrival of emergency medical services.Ensures that medical services (EMS or other) are contacted by most appropriate means when necessary to respond to an emergency.Presents professional appearance and attitude at all times and maintains a high standard of customer service.Completes accident/incident reports as necessary.Maintains and clean and safe facility as directed/assigned.Assists with closing and securing the facility.Additional duties may be assigned.Participates in training/in-service as required. Show less

Front Desk

• Jun 2015 - May 2019

Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.Processes student registrations using effective sales/customer service techniques.Schedules and manages pool parties. Supervises party staff.Resolves customer concerns/complaints using a professional approach.Assists clients with purchases of merchandise and vending.Greets parents and students as they report to the front desk. Checks in students on the attendance tracking system.Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area.Monitors snack shack area and provides guidance to snack shack staff.Checks voicemail and email correspondence and responds in a timely manner.Updates informational displays with accurate and timely promotions and literature.Provides occasional administrative support for management personnel to include the General Manager, and the Assistant General Manager.Makes collection calls to resolve open account problems.Prepares twice daily student lesson schedules for use by instructors and management staff.Additional duties may be assigned.Participates in training/in-service as required. Show less

Student Observer

• Jul 2016 - Aug 2016

Shadowed clinical rotations in the Neurosurgery department Mondays were "academic days", where I attended lectures, labs, demonstrations, etc. with the residents Surgeries I got to see were the following: Left craniotomy to remove tumor Right craniotomy for subdural hematoma Anterior cervical discectomy and fusion Craniotomy for resection of parietal brain mass Endoscopic v-p shunt placement T10-Iliac fusion and revision Left awake craniotomy for tumor resection Cervical corpectomy Bilateral anterior cervical discectomy and fusion Anterior lumbar interbody fusions Ulnar nerve decompression Bilateral laminectomy Unilateral craniotomy for fenestration of arachnoid cyst (endoscopic) Spinal cord tumor resection Endoscopic ventriculostomy Endoscopic fenestration of intracranial cyst Anterior cervical total disc replacement Posterior lumbar fusion and nerve decompression Posterior thoracic fusion Placement of unilateral vagal nerve stimulator Show less