Experience

HD Supply Interior Solutions

• United States
• Construction
• 200 - 300 Employee

• Senior Order Coordinator

  • Dec 2002 - Present

  Monitor orders using SAP system reports, communicates progress to leadership, proactively communicates issues in order to resolve discrepancies that prevent accurate or timely order entry •Reviews job cost data to ensure accurate recognition of revenue; enters job cost coding to reflect margin status Investigates and resolves job cost margin discrepancies •Identifies and outlines process improvements that will help the team increase accuracy and productivity •Assists with researching accounts with defects/errors to identify root cause, assist in developing action plans, to resolve •Assists in development of training materials, data sets to support order-processing functions; train new and existing associates on proper processes and procedures •Identifies and escalates gaps in company and customer ordering information with appropriate levels of urgency; researches shortages and provides accurate details of all shortage issues •Represents order processing team in automation and digitization initiatives; assists with user acceptance testing of new tools and assist in pilot and roll out to other associates •Confer with production, sales, shipping, or warehouse, to expedite or trace merchandise or delayed shipments •Responsible for working in conjunction with the branches to ensure that billing is complete for the month-end process Show less



HD Supply

• United States
• Wholesale
• 700 & Above Employee

• Project Coordinator

  • Oct 1992 - Dec 2001

  General Office and Clerical Administration •Customer Service – acted as liaison between customer and Hughes Network Systems; additional responsibilities included overseeing office management during the owners absences •Managing the scheduling of daily dispatches of the Satellite Technicians across four states •Remotely assisted the Satellite Technicians fault isolate issues at the customer site •Performed invoicing and general accounting for all work orders pertaining satellite installations •Responsible for maintain inventory within the warehouse, working with Supply Chain Management and Purchasing •Managing Payroll, ensuring the Technicians work time was accurate submitting to Human Resources Show less