Experience

Defense Acquisition University

• United States
• Defense and Space Manufacturing
• 400 - 500 Employee

• Virtual Instructor-Led Training (VILT) Technical Support Analyst

  • Oct 2021 - Present

  • Assist students and faculty with Microsoft Office 365 products. Specifically, MS Teams, MS Forms, MS Word, SharePoint, and Excel.• Manage incoming incident tickets through ServiceNow.• Manage weekly reports to ensure valid data collection.• Run reports to determine malfunctions that continue to occur.• Troubleshoots hardware and software problems, assists users with desktop applications and providesuser training.

• Technical Academic Advisor

  • Jan 2018 - Oct 2021

  • Provided a high level of customer service in a fast-paced environment to DAU students, faculty, staff, and other inquirers (user base of 500,000+).• Aided in the account management, navigation, and technical troubleshooting of the DAU Virtual Campus – to include login, course-enrollment management, and peripheral systems.• Completed account mergers for U.S. Citizens and Foreign Local Nationals.



The Hickory Tavern

• Hickory/Lenoir, North Carolina Area

• Key Hourly Manager

  • Jan 2017 - Jan 2018

  • Opened and closed the line and kitchen to company standards and addressed any deficiencies. • Assisted General Management in managing costs, driving sales, and growing the business in support of financial goals. • Motivated and supported back-of-house staff by being involved in all aspects of service. • Assisted with training on POS systems for new updates. • Opened and closed the line and kitchen to company standards and addressed any deficiencies. • Assisted General Management in managing costs, driving sales, and growing the business in support of financial goals. • Motivated and supported back-of-house staff by being involved in all aspects of service. • Assisted with training on POS systems for new updates.



Family Member

• Tampa/St. Petersburg, Florida Area

• Personal Care Assistant

  • Oct 2016 - Jan 2017

  Previously helped care for a family member while going through cancer treatment. • Tracked medication, temperature, and logged symptom tolerates. • Assisted with diet specific meals. Previously helped care for a family member while going through cancer treatment. • Tracked medication, temperature, and logged symptom tolerates. • Assisted with diet specific meals.



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Home Loan Processor

  • Nov 2015 - Oct 2016

  • Provided support to loan officer and underwriter teams.• Ensured that all information was accurate before the final closing of the loan.• Operated a pipeline of 80+ loans per month.• Processed and closed over 1,000 refinance loans.

• Loan Documentation Specialist

  • Mar 2014 - Nov 2015

  • Accountable for reviewing closing documents and informing the proper department of corrections that were needed.• Prioritized and managed fluctuating workflow in a deadline-driven environment across multiple teams.• Directly contacted customers to assist with the closing of the loan. Provided information and correction that were needed to fund the loan.



YOKOSUKA MIDDLE SCHOOL

• Yokosuka, Kanagawa, Japan

• Administrative Technician Intern

  • May 2013 - Aug 2013

  • Processed technician tickets and prioritized requests by importance. • Assisted with Laptop and Computer installation and maintenance. • Ran daily backups. • Ran system installations on newly installed computers. • Processed technician tickets and prioritized requests by importance. • Assisted with Laptop and Computer installation and maintenance. • Ran daily backups. • Ran system installations on newly installed computers.