Krystal Costa
Library Assistant- Teen Annex at Palos Verdes Library District- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Students - Class projects
CITI ProgramJun, 2022- Oct, 2024
Experience
-
Palos Verdes Library District
-
United States
-
Libraries
-
1 - 100 Employee
-
Library Assistant- Teen Annex
-
Dec 2022 - Present
-Young Adult Services -Youth Services -Program Coordination -Literacy -Reference As part of the young adult department, I help carve out a space to welcome and engage pre-teens and teens at the library. Working with both middle school and high school students I provide reference services, help create relevant educational and recreational programs, select age appropriate materials, and engage with the community in a way that will positively impact young adult lives. -Young Adult Services -Youth Services -Program Coordination -Literacy -Reference As part of the young adult department, I help carve out a space to welcome and engage pre-teens and teens at the library. Working with both middle school and high school students I provide reference services, help create relevant educational and recreational programs, select age appropriate materials, and engage with the community in a way that will positively impact young adult lives.
-
-
-
Redondo Beach Public Library
-
United States
-
Libraries
-
1 - 100 Employee
-
Library Clerk
-
Sep 2022 - Present
-Library Services -Customer Service -Inter-Library Loan -Customer Relations -Clerical Skills As a library clerk, I help facilitate the daily operations associated with the circulation desk at the Redondo Beach Library. Daily duties include opening operations, assisting patrons with checking out materials, processing returned items, shelving books, interacting with patrons, registering new patrons, resolving patron concers, collecting fines, and utilizing the on-line library catalog.
-
-
-
Dorchester Collection
-
United Kingdom
-
Hospitality
-
300 - 400 Employee
-
Hostess/ Restaurant Reservationist
-
Nov 2017 - Dec 2022
-Customer Service -Clerical Skills -Customer Experience -Leadership -Multitasking -Client Relations -Client Relations -Hospitality For just over five years I have provided exceptional customer service within a multi-million-dollar food and beverage outlet within a renowned luxury hotel. As a restaurant reservationist, I meet and exceed guest expectations through anticipatory service. A portion of my daily tasks requires a variety of clerical and customer service skills including: -Operate multi-line phone systems -Facilitate a smooth intake of guests, ranging nightly from 100-300 patrons -Monitor a high-volume email account -Oversee and manage the check-in desk -Sufficiently operating office machines (printers, Ipad, copy machines, desktop computers, etc.) -Maintain excellent communication between various hotel departments -Accommodate a wide variety of clients (hotel guests, general public, VIPs, high-profile guests, etc.)
-
-
-
San Francisco Public Library
-
United States
-
Libraries
-
300 - 400 Employee
-
Student Reference Librarian
-
Feb 2021 - Apr 2021
-Library Service -Library Reference -Online Research -Writing -Time Management As part of a program provided by the San Fransisco Public Library’s Jail and Reentry Program, I participated as a student reference librarian. Under the supervision of the SFPL JARS librarians, I helped respond to letters and supply reference materials by mail for individuals currently incarcerated throughout the western United States. The process of composing correspondence required: -Timely, accurate, and professional responses. -Online researching -Knowledge and application of RUSA guidelines. -Knowledge of library reference interview procedures. -Proficient and professional writing skills. -Ability to analyze and synthesize information and recreated accurate, thorough responses to queries. Through this process, I learned the value of public outreach programs, such as these, in providing basic and constitutional access rights to individuals. I also learned the basic requirements, procedures, and expectations of a reference librarian.
-
-
-
Salon d'Art
-
Greater Los Angeles Area
-
Art Exhibition Greeter
-
Mar 2017 - Sep 2017
-Art History -Sales -Shipping, Packing, and Handling -Art Storage and Transporation -Event Management -Art Education -Collection Advising -Client Relations Part of a small team located in Los Angeles, I transported and curated pop-up art exhibitions within luxury hotels for an independent art dealer located near San Francisco. With pieces that spanned the last six centuries, knowledge of works produced by Rembrandt, Renoir, Matisse, Warhol, and Lichtenstein helped me facilitate an educational experience patron. Simultaneously, the exhibit acted as a silent auction which I conducted and assisted in sales. I provided the opportunity for guests to engage in conversations about the process of lithography, engraving, and etching and offer informative collecting advice.
-
-
-
J. Paul Getty Trust
-
United States
-
Museums, Historical Sites, and Zoos
-
500 - 600 Employee
-
Visitor Services
-
Jun 2014 - May 2015
-Customer Service -Communication -Cash Handling -Art Education -Guest Relations -Guest Experience -Transportation Services As part of the visitor services team for a world-renowned museum, I facilitated an educational, informative, and enjoyable experience for patrons. Solid foundational knowledge of the Getty Center and Getty Villa’s permanent collection and current rotating exhibitions was necessary. The position also required flexibility, familiarity with both institutions, and a variety of skill sets associated with job performance. Assuming a variety of public-facing roles, my daily tasks included: - Offering navigational guidance - Providing educational equipment to patrons -Creating a hospitable environment for visitors - Relaying pertinent information regarding the institution and the art within. I was also involved with parking and transportation operations, which included stationing the parking office, cash handling, and arranging drop-off and pick-up for commercial and non-commercial groups, tours, and school programs. The position also gave me the opportunity to help coordinate a range of exhibitions and programming in the visual arts, including lectures, concerts, plays, screenings, etc., with attendance ranging from 20-200 attendees.
-
-
-
Terranea Resort
-
United States
-
Hospitality
-
200 - 300 Employee
-
Pool Attendent/Server
-
Mar 2014 - Sep 2014
-Maintain grounds and pool deck appearance.-Provide exceptional customer service by attending to guest needs promptly and efficiently. .-Act as a personal concierge by recommending activities and accommodating dining reservation requests.
-
-
Host
-
Jun 2009 - Mar 2014
-Create and accommodate dining reservations for both hotel guests and outside parties. -Party and special event planning and set-up.
-
-
Education
-
2020 - 2022
San Jose State University
Master of Library & Information Science - MLIS, Library and Archives Assisting -
2007 - 2012
California State University, Long Beach
Bachelor of Arts (BA), Medieval and Modern European History
Community
