Senior Process Executive

• Jun 2021 - Present

Surgical Coordinator

• Jan 2018 - Present

Prepares the most time and resource efficient daily Operating room schedule based on physician requests, physician history files, hospital admissions, emergent and add on cases and cancellations.• Schedules procedures in a timely fashion using department specific guidelines.• Continuously updates and implements requests for changes, cancellations, and reactivations to the schedule.• Distributes postings to appropriate departments and collaborates with posting coordinator any changes that may have occurred.• Operates in accordance with all clinic standards including adherence to the use of Cerner EMR.• Determines a surgical date based on surgeon and patient availability and readiness.• Receives and assesses from the surgeon the expected procedure and preliminary diagnosis.• Assigns appropriate procedure and diagnosis codes.• Obtains and documents special directions regarding anesthesiology, equipment and other needs for the procedure.• Counsels the patient about what to expect regarding the pre admission process, appointments for ancillary services and scheduling post-operative appointments• Assures that the patient fully understands the procedures and a signed consent was obtained from the clinician.• Demonstrates empathy and understanding of patient/customer concerns by listening carefully and responding appropriately.• Exceeds patient/customer needs by anticipating, identifying and responding to such needs in a prompt and courteous manner.• Keeps patient/customers informed of any delays and provide clear and concise information.• Obtains prior authorizations from patients insurance company for procedures. Show less

Medical Assistant

• Oct 2015 - Jan 2018

• Manage the doctor's surgical schedule for anesthesia and non anesthesia procedures. • Contacts potential new patient when referrals are received from their primary care physician to establish an account and schedule new patient appointments.• Perform QA checks on provider's dictations prior to finalizing, faxing to referring provider, and uploading into patient EMR.• Review CRISP database for every patient scheduled who is prescribed narcotics to help ensure appropriate use.• Obtain medical records from hospitals and physician offices for provider review and maintain patient records in accordance with HIPAA standards.• Obtains prior authorizations from the insurance companies for procedures.• C-Arm Fluoroscopy operation.• Triages and rooms patients• Prepares exam and procedure rooms for patient examinations.• Other duties as assigned. Show less

Phlebotomist

• Dec 2014 - Apr 2015

• Performed inpatient and outpatient venipuncture using Vacutainer and winged infusion sets.• Performed Blood Culture Collections recognized by management for maintaining 100% contaminant free collection in a quarter.• Performed Pediatric Venipuncture• Performed Skin punctures (all ages)• Performed Random Drug Collection• Performed Venipuncture for therapeutic drug monitoring• Performed blood collection for crossmatch.• Maintained patient records and information in accordance with HIPAA standards.• Working Knowledge of JCAHO standards. Show less

911 Dispatcher

• May 2013 - Jul 2014

• Answered emergency and non emergency calls for service and simultaneously entered information being relayed into the computer using a Computer Aided Dispatch (CAD) System.• Dispatched law enforcement, fire, and EMS via radio where appropriate.• Anticipated problems and responded to units as necessary.• Relayed information as it was received by the call taker.• Entered in to the appropriate databases and updated responding units with new information or instructions; including follow up and updated status.• Searched local, state, and national computerized databases including the National Crime Information Center (NCIC) and the Texas Crime information Center (TCIC).• Other duties as assigned. Show less

Mental Health Technician II

• Oct 2010 - Sep 2012

• Counseled at risk children, youth and young adults.• Developed and facilitated group therapy sessions.• Evaluated and identified patient who were a potential safety risk to themselves or others. • Filled in as mobile support staff and responded to crisis situations.• Effectively resolved crisis situations using the Life Space Crisis Intervention (LSCI) strategies.• Assisted the unit nurse with body searches, wound care and basic healthcare needs.• Served as a safety transport personnel to off site doctor and hospital appointments as well as school and visit transports.• Maintained patient daily notes and charting in accordance with HIPAA standards. Show less

Welder

• Feb 1995 - Nov 2004