Experience

DEX Heavy Duty Parts

• United States
• Transportation/Trucking/Railroad
• 1 - 100 Employee

• Product Representative

  • Jun 2023 - Present



Decisiv, Inc.

• United States
• Software Development
• 100 - 200 Employee

• Senior Customer Success Manager

  • Feb 2021 - May 2023

  Tasked with managing and strengthening relationship with service providers and fleets individuals by using SRM platform. Fostering attainment of organizational goals and objectives by executing process review and enhancements, encompassing training, usage tracking, support requests, platform accuracy testing, as well as real-time and historical data trends reporting. Tasked with managing and strengthening relationship with service providers and fleets individuals by using SRM platform. Fostering attainment of organizational goals and objectives by executing process review and enhancements, encompassing training, usage tracking, support requests, platform accuracy testing, as well as real-time and historical data trends reporting.



National Truck Protection & Premium 2000+

• Winston-Salem, NC, United States

• Senior Product Manager

  • Jul 2019 - Feb 2021

  Leveraging exceptional professionalism, I was assigned the responsibility of increasing collaboration among internal groups, such as IT, claims and policy operations, legal, sales and marketing by steering efforts as cross functional coordinator. Directing and contributing to personal/professional of team of individuals. A section of my key contributions include: • Improved employees & accountability and progress across workplace by using action trackers. • Drove revenue growth, slashed service issues, improved uptime for out fleets by developing and deploying preferred fleet warranty agreement. Show less



Volvo Cars

• Sweden
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Senior Warranty Analyst Specialist

  • Nov 2018 - Jul 2019

  My duties comprised of expanding skills of internal field representative and retailers on warranty guidelines by developing and delivering training. Developing and communicating tech/service product journals and service manager bulletins by steering reliable efforts. My key-contribution for this role are mentioned below: • Achieved warranty cost reduction by performing internal reviews and audits based on retailer claims. My duties comprised of expanding skills of internal field representative and retailers on warranty guidelines by developing and delivering training. Developing and communicating tech/service product journals and service manager bulletins by steering reliable efforts. My key-contribution for this role are mentioned below: • Achieved warranty cost reduction by performing internal reviews and audits based on retailer claims.



Excel Truck Group

• United States
• Transportation/Trucking/Railroad
• 100 - 200 Employee

• Parts Manager

  • Apr 2017 - May 2018

  I was responsible for developing understanding of staff on time management, customer service skills, and performance goals via continuous coaching and mentorship. Within this role, I had following achievements: • Drove profitability growth by enhancing and uplifting employee morale. • Leveraged E-Commerce platforms, resulting in sales growth. • Increased revenue, slashed customer service issues, and improved individual and team performance by developing engaging culture through creation and deployment of robust processes. Show less



Mack Trucks

• United States
• Truck Transportation
• 700 & Above Employee

• Warranty and Campaign Specialist

  • Nov 2015 - Nov 2016

  I have delivered optimum services in ensuring customer satisfaction related to warranty and campaign by serving as enabler for regions & markets towards N.A central organization. Overseeing and approving special goodwill expenses to address out-of-warranty product concerns of dealers/customers related to product performance corrections. Some of my key contributions are as follows: • Enriched customer experience by creating and presenting custom offers in terms of price and coverage areas. • Decreased technical goodwill in less than three months by outlining outline process and guidelines for LAS technical goodwill. Show less



Volvo Trucks

• Sweden
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Protection Plans Manager

  • Jul 2013 - Nov 2015

  I oversaw all aspects encompassing evaluating organizational needs by playing integral role as subject matter expert. Providing education and assistance to dealer in implementation of business solutions (aftermarket products). Managing pricing strategy by continuously monitoring and adjusting offer prices based on market and performance statistics.Below listed are my key achievements:• Demonstrated strong expertise in purchase coverage area to support sales organization purchase functions.• Contributed to development of sales training, including e-learning and material for purchased coverage by directing trucks academy department. Show less

• Parts Specs

  • Aug 2009 - Jul 2013

  I was given responsibility of conducting extensive product research on quality, development, and safety related issues for communicating requested parts data to dealers. Administering end-to-end activities involved in inspecting and resolution of part number identification issues, system identification errors, and misleading literature.



Transource

• Parts Inventory Control

  • 2008 - 2009

  Bulk purchasing for six stores ; Ordering of Mack, Vendor, Hino, GM and Isuzu. • AS400, Excel, Word, MVASIST, Karmak-RPM. • Stock and emergency orders; Inventory Control. Including receiving, billing, adjusting and researching part problems. • Inventory aging accounts; Accounts receivable/payable; PRS Returns for all locations including VDS orders’ 30 day returns; End of Day Reports. • Directly dealing with DPM, DSM and vendors for better pricing. • Time cards; Resolving open cash tickets; Working with Parts and Service personnel. Including working actual counter when needed. • Warranty; Creating sales flyers; Transfers for internal stores; Outside sales, mileage and fuel reports. • Inter-company Shuttle run; Submitting claims on parts and freight; Opening and closing purchase orders monthly; Core tracking; Submitting service dealer rebates and filter rebates. Show less



Mack Of Nashville

• United States
• Truck Transportation
• 1 - 100 Employee

• Parts and Service Advisor

  • Aug 2004 - Mar 2008

  Managed store in Columbia, TN. Worked parts and service counters; Identified, ordered and sold parts to customers; Writing and closing service orders; Managed and scheduled deliveries to customers; Shipping and receiving; Coding internal bills for payment; Daily deposits. Managed store in Columbia, TN. Worked parts and service counters; Identified, ordered and sold parts to customers; Writing and closing service orders; Managed and scheduled deliveries to customers; Shipping and receiving; Coding internal bills for payment; Daily deposits.