Experience

Lawton Public Schools

• Education Administration Programs
• 700 & Above Employee

• Secretary

  • Jul 2018 - Present

  Complete requisitions, file and organize financial documents Exercise independent judgment in all aspects of the position Prioritize tasks and time Manage multiple tasks efficiently and effectively Communicate clearly, politely, and accurately with directors, staff, parents, students, and businesses Possess extensive oral and written communication skills Ensuring tasks are completed in a timely manner Organize and file documentation, trainings, and CLEET records for LPS Police Department Show less



Bank of America Merrill Lynch

• United States
• Financial Services
• 700 & Above Employee

• Financial Center Customer Service Representative

  • Jun 2017 - Sep 2017

  Accurately and efficiently process all financial requests of customers Create a connection and develop rapport with customers to provide outstanding customer service Assist customers with inquiries and/or problem resolution in a professional and composed manner and escalate to a manager as appropriate Follow established policies and guidelines to protect the company and clients Work Saturdays or extended hours as needed Accurately complete, file, and organize all financial paperwork Maintain confidentiality of client transactions, account information, and other sensitive information Ensure work station is clean, organized, and well stocked Connect clients with the appropriate teammate or personal banker to fulfill their needs Show less



City National Bank

• United States
• Banking
• 1 - 100 Employee

• Cards & Dispute Specialist

  • Jan 2013 - Jun 2017

  Investigating fraudulent charges as reported by customers Adhering to strict timeframes and rule as per Regulation E Corresponding via mail, telephone, & email to complete a dispute and update a customer’s information in a timely manner Copy, fax, email, and organize correspondences to maintain a paper trail of work completed Maintaining and updating error logs (any errors made in the dispute process by various departments within the company) Troubleshooting general questions or problems regarding debit cards and transactions Ordering, creating, and mailing personal and business debit cards Ordering personal and business checks via Harland Clarke Maintaining daily reports via Microsoft Excel and other appropriate programs Multitask with over seven programs at a time Sort, organize, file, and e-file necessary paperwork Answer all phone calls within three rings with a professional and friendly greeting Maintain a clean workspace Train newly hired employees Create Standard Operating Procedures (with photo references for ease of learning) Complete all quarterly compliance tests Show less