Experience

The Huntington Bank
• Information Technology & Services
• 1 - 100 Employee
• Assistant Branch Manager

  • Sep 2013 - Present


PNC

• Travel Arrangements
• 1 - 100 Employee

• Financial Sales Consultant

  • Nov 2009 - Present

  •Supervise tellers and platform staff to include personal bankers. •Promoted to FSC and sole representative for consumer lending including but not limited to; Auto, Credit Cards, Investments, LOE, etc. •Learned through proactive coaching / training various ways to enable different types of learners to grasp complex tasks. •Utilized customer intimacy as way to handle difficult customers and conflict resolution. •Vault custodian ensuring branch deposit, cash on hand, and armored pickups are met. •Directly manage staff on key initiatives for customer / account retention and cross-selling. •Coaching on how to best cross-sell PNC products and locate key customers. •Assigned interim Branch Manager for 3 months covering for manager on leave of absence. •I have assisted in the CIQ as well as the EIQ action plans to help the branch improve.



Canal Chiropractic & Rehab

• United States
• Alternative Medicine

• Office Coordinator

  • Mar 2008 - Nov 2009

  Responsibilities include administrative and clerical work including but not limited to: front desk duties, scheduling appointments and ancillary services. Maintaining & obtaining medical records, handling correspondence, completing insurance and requisition forms. Proficient with forms associated with bill of Ohio BWC and authorization for treatment requests. Verification of insurance benefits; HMO, PPO plans and completion of ACN required pre-certifications. Acute knowledge in the Medicare and Ohio Medicaid billing processes.



First Service Federal Credit Union

• United States
• Banking
• 1 - 100 Employee

• Sr. Member Service Representative

  • Oct 2006 - Mar 2008

  Provide resolution to customer concerns on a wide variety of account inquiries, disputes, fraudulent activity, and financial planning. Participate in the performance of all ongoing financial activities for both internal and external customers. Provide resolution to customer concerns on a wide variety of account inquiries, disputes, fraudulent activity, and financial planning. Participate in the performance of all ongoing financial activities for both internal and external customers.



Nations Rent

• United States
• Retail

• Accounts Payable Manager

  • Nov 2005 - Jun 2006

  Responsible for the daily management of 12 employees in a variety of accounting principles to include; aged / outside charges, audit invoices, payment requisitions, and credit advices. Verifying POD, goods of service, applying discounts and taxes accordingly. Responsible for the daily management of 12 employees in a variety of accounting principles to include; aged / outside charges, audit invoices, payment requisitions, and credit advices. Verifying POD, goods of service, applying discounts and taxes accordingly.



Intellirisk Management Company

• Client Invoice Analyst

  • Jul 2005 - Nov 2005

  • Meet with Account Managers and Project Managers as needed to ensure that required company protocols for financial management are being met • Work as a liaison between Accounting Department and client management teams to monitor Accounts Payable Status • Review and approve vendor contracts according to accounting guidelines • Enhance and develop process for regular dash board reporting, team financial reporting (effective P&L, GM reports, utilization) • Make recommendations to Senior Leadership Team (SLT) for process enhancements and development as it applies to financial reporting and management at all levels of the organization • Generated and prepared client invoices. • Ensured compliance with various accounting controls by reviewing bank account reconciliations, accounts receivable reconciliations and other account reconciliations



Exel

• Italy
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Accounts Payable

  • Nov 2004 - Jul 2005

  •Responsible for large batch of pre-run checks, exceeding $6 million for numerous supported clients through out the United States and Canada. •Reconciled client accounts, verify invoices and routinely generate billing statements. •Provides support to field employees and regulatory staffs relative to account classification, account reconciliation and other accounting matters. •Handle off-site inquiries and perform technical research functions. •Responsible for large batch of pre-run checks, exceeding $6 million for numerous supported clients through out the United States and Canada. •Reconciled client accounts, verify invoices and routinely generate billing statements. •Provides support to field employees and regulatory staffs relative to account classification, account reconciliation and other accounting matters. •Handle off-site inquiries and perform technical research functions.

• Sr. Member Service Representative

  • Jun 2000 - Nov 2004

  Provided resolution for a vast array of customer concerns/inquiries ranging from credit/debit issues, interest rate terms, conditions, and dividends requests. Took sole responsibility for opening and closing 90% of all new accounts generated from walk-in foot traffic, local marketing canvassing, and telephonic inquiries. Assisted branch manager in supervision of 7 tellers. Provided resolution for a vast array of customer concerns/inquiries ranging from credit/debit issues, interest rate terms, conditions, and dividends requests. Took sole responsibility for opening and closing 90% of all new accounts generated from walk-in foot traffic, local marketing canvassing, and telephonic inquiries. Assisted branch manager in supervision of 7 tellers.